Account Director Associate

2 days ago


North Witham, Lincolnshire, United Kingdom Matthews International Full time

Account Manager Role Summary

We are seeking a skilled Account Manager to work closely with the Account Director in managing the PepsiCo & GU account. The successful candidate will have excellent people management skills, with the ability to coach, inspire, and listen. They will also be responsible for ensuring client needs are met to the highest standard.

Key Responsibilities

  1. Support the Account Director in all aspects of the account, ensuring seamless delivery and meeting client expectations.
  2. Manage the day-to-day running of projects, including briefing, drive performance, and working with the Operations team to ensure SLA/KPIs are met.
  3. Train, motivate, and develop the SGK Internal Client Co-Ordinator team to ensure a cohesive team that delivers consistently.
  4. Organize and minute monthly Team Meetings, ensuring all topics are addressed and SLA/KPIs are met.
  5. Manage queries and reviews with the team to aid efficient delivery, monitor trends, and set personal objectives for relevant team members.
  6. Support and drive the daily/weekly Production meeting, working closely with the Operations Supervisors to ensure delivery.
  7. Support the Account Director in recruitment, monitoring holidays, and sickness.
  8. Collate volumes for Forward Loading requirements, ensuring good financial management of the account.
  9. Build and maintain relationships with client personnel at senior level, ensuring good communication and feedback on KPIs.

Requirements

  • Prior managerial/supervisory experience, with strong organizational skills and ability to multitask.
  • Excellent communication skills, both verbal and written, with a good attention to detail.
  • Flexible and hardworking, with a team player approach and efficient proactive attitude.
  • PC literate, with experience of industry web-based briefing and approval systems, and knowledge of print or repro.
  • Knowledge of design, retail, brand, and packaging.

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