Account Director

3 days ago

North Witham, Lincolnshire, United Kingdom Matthews International Full time

POSITION SUMMARY

We are seeking a highly skilled Account Manager to join our team at Matthews International. As an Account Manager, you will be responsible for supporting the Account Director in the successful running of the account and the account team.

This role requires exceptional people management skills, with the ability to coach, inspire, and listen to team members. You will also be responsible for ensuring client needs are met to the highest possible standard.

The Account Manager will assume management of the team and client queries while the Account Director is out of the office. You will be expected to field queries and questions from clients and support the Internal Client Co-Ordinator team with all projects, particularly major re-designs or high-profile projects.

A strong commercial awareness is key, with the ability to identify opportunities and maximize profitability of the account. You will also be responsible for accurate financial management and reporting of accounts, assisting the Account Director in the timely upkeep of this.

JOB RESPONSIBILITIES

Team

  • Support the Account Director in all aspects of both the PepsiCo & GU account.
  • Manage the day-to-day running of projects, ensuring client needs are met and the SGK team are suitably supported.
  • Train, motivate, and develop the SGK Internal Client Co-Ordinator team to ensure a cohesive team that delivers consistently.
  • Organize and minute monthly Team Meetings, ensuring all topics are addressed in this meeting.
  • Queries Management review with the team to aid efficient delivery from the Operations team in a timely fashion.
  • Studio Liaison Manager – managing urgent priorities with the Operation Supervisors – be the intermediary to support in delivery.
  • Support and drive the daily/weekly Production meeting.
  • Support the Account Director to carry out any recruitment required for the Account. Monitor holidays and sickness.
  • Working with Account Director supporting the collation of volumes for Forward Loading requirements.
  • Ensure regular meetings are held with Account Director, in order to ensure that SGKs performance is meeting expectations, feedback on KPIs, and to identify areas of opportunity and business growth. Maintain and develop the relationship with client personnel at senior level.
  • Ensure good financial management of Account. This includes supporting on Periodic invoicing alongside the Account Director – seamless financial management is critical.
  • Remain a buddy for Account Director and cover holidays & sickness when required to aid sufficient delivery to the client.

Client

  • Ensure that relationships are maintained with all other members of the Client teams and that any issues are resolved immediately should they arise. Attend all high-profile projects.
  • Be support for weekly Client meetings where trouble shooting/support is required – you are the first escalation point.
  • Identify opportunities to cross-sell services from other areas of the business, outside pure artwork & repro and discuss with Account Director.
  • Develop and build on existing relationships with Bottler and Client, through regular contact and meetings.

QUALIFICATIONS / REQUIREMENTS

  • Prior managerial/supervisory experience.
  • Strong organizational skills along with the ability to multi-task.
  • Excellent communication skills both verbal and written.
  • Good attention to detail.
  • Flexible and hardworking.
  • A team player, with an efficient and proactive approach.
  • Smart appearance and professional attitude.
  • Approachable and trustworthy.
  • PC literate – Microsoft Office, Adobe Acrobat.
  • Experience of industry web-based briefing and approval systems.
  • Knowledge of print or repro.
  • Knowledge of design, retail, brand, and packaging.

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