2nd Line Desktop Support Engineer

2 weeks ago


Leeds, United Kingdom ECS Resource Group Limited Full time
Job Description

2nd Line Desktop Support Engineer

Type: Perm

Location: Leeds

Salary: £30k

Overview

We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds office to all our users across the global business.

Key Responsibilities

  • Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
  • Support of the IT environment, including Servers, systems, networks, and other devices
  • To assist on various projects and upgrades to meet Turner & Townsend's goals
  • Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
  • Monitor daily backups, manage asset database, and control software register
  • Build positive working relationships with the business

Essential Skills

  • All round IT support specialist with at least three years' experience of hands-on, remote and telephone support
  • Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
  • Hands-on experience of LAN, WAN and VPN, troubleshooting and support
  • Proven track record of working in a support environment supporting multiple users across multiple locations
  • Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
  • Ability to support a wide range of desktop applications
  • Deploying image/software through Intune/SCCM
  • Experience of ITIL based call management system, eg, FreshService

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.



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