1st/2nd Line IT Support Analyst
6 days ago
Job Responsibilities
- Providing 1st and 2nd line support to the Firm's 550+ user base via the Service Desk. Managing the life cycle of support requests through to resolution.
- Process all IT related aspects of Personnel Change including but not limited to: New Starters and Leavers.
- Build and manage IT User Assets including Laptops, iPhones and Desktops.
- Participate in IT projects as and when required.
- Regular visits to our other offices may be required which will include floor walking and face-to-face support.
Skills Required
- Be proficient in supporting Windows 10 and MS Office 365.
- Have experience in day-to-day administration of Active Directory (creating accounts, knowledge of group membership etc.) and MS Exchange Console (creating mailboxes, managing permissions etc.);
- Have basic networking experience - patching, knowledge of DNS/DHCP;
- Be proficient in Desktop and Laptop PC hardware and software (Windows updates, Anti-Virus etc.) maintenance as well as building/imaging PCs.
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