2nd Line Support Engineer

1 day ago


Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

2nd Line Support Engineer - 11 Month FTC - Up to £29,000 - Remote Working
**Your new company**
We are currently recruiting for an experienced 2nd Line Support Engineer to join our large public sector client. This is a 11 month FTC.
**Your new role**
As the 2nd Line Support Engineer, you will ensure that all tickets from 1st line are investigated and resolved within the SLA as you may have to manage multiple tickets at any one time based on priority. You will identify recurring incidents, raising problemtickets relating to these incidents and assisting in their resolution, liaising with other technical teams or 3rd parties where appropriate.
You will also contribute to the development of the Service Desk Knowledgebase by creating and updating both technical and user Knowledgebase articles.
**What you'll need to succeed**
- Experience of supporting a variety of desktop environments.
- Knowledge and experience of Azure Active Directory, Microsoft Windows10, O365,
- Knowledge of computing hardware, including thin clients, desktops, laptops, tablets and smartphones (iPhone and Android).
- Experience in manging IT related projects
- Knowledge of TCP/IP networking and experience of troubleshooting networking issues.
- Relevant IT qualifications such as ITIL or CompTIA would be advantageous

**What you'll get in return**
This exciting position is paying a salary of up to £29,000 which is negotiable on experience and offers an excellent work life balance, generous days annual leave, employer contribution pension scheme, flexibility, training, and development opportunities.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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