2nd Line IT Support Technician

3 days ago


Leeds, United Kingdom Talent Finder Full time

**2nd Line IT Support Technician | Leeds | Monday-Friday | £25,000 - £30,000 per annum depending on experience**

Founded in 2013 our client is a Leeds-based, technician-led, IT Support company, with a guaranteed all-in fixed price and an agile focus on solutions. They offer IT Support, Cloud Services, Telephony systems, and Connectivity to business clients throughoutthe UK.

**What can you expect in return?**
- Free Parking
- Smart-casual dress code
- Flexible hybrid working environment
- Regular hours Monday-Friday with weekends off

**Are you the right person for the job?**
- Be able to undertake analysis, diagnosis, and resolution of a variety of problems ranging from straightforward to more complicated technical issues across a variety of systems - PC’s/Macs, Servers, networking kit, wireless access points, etc
- Be able to configure and install new IT equipment, both in the office & onsite
- Experience in networking inc. Firewalls & Switches, AD/DNS/DHCP/VPN & VLANs
- Proven experience using Windows Server 2012 & above, SharePoint & Azure AD, including configuration and management experience of Office 365 Admin
- Knowledge and experience in PowerShell/Batch Scripts, inc. design and development
- Experience with RMM/Helpdesk/Documentation platforms, preferably ITIL aligned
- Structured approach to problem-solving and technical troubleshooting
- A full Driving license plus vehicle (mileage to be paid by our client at standard rates).
- At least 3 years’ experience in a similar role, ideally working at an MSP
- Be willing to undergo an Enhanced DBS check

**What will my role as a 2nd Line IT Support Technician look like?**
- You will provide 1st & 2nd line support to business clients via telephone & helpdesk systems on a day-to-day basis
- You will be responsible for project rollouts, plus management and maintenance of internal software solutions used to maintain client systems
- You will visit clients’ offices from time to time to install and configure hardware solutions, e.g. Computers, Servers, networking kit, & wireless access points, etc
- You will visit client’s sites on occasion to splice fibre optic cabling into breakout boxes and patch panels, as well as general testing and signoff

**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you



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