Senior Desktop Engineer

3 weeks ago


Leeds, Leeds, United Kingdom ECS Resource Group Ltd Full time

**Job Title:** 2nd Line Desktop Support Engineer

**Location:** Leeds, UK

**Salary:** £30,000 per annum (Negotiable)

We are seeking an experienced IT Support Specialist to join our team in Leeds. As a key member of our IT department, you will be responsible for providing high-quality technical support to our global business users.

**Key Responsibilities:

  • Provide day-to-day IT support, including call logging, troubleshooting, and IT administration tasks such as new user setup, password resets, and PC builds.
  • Support the IT environment, including servers, systems, networks, and other devices.
  • Assist on various projects and upgrades to meet our business goals.
  • Monitor daily backups, manage the asset database, and control the software register.
  • Build positive working relationships with the business.

**Essential Skills:*

  • All-round IT support specialist with at least three years' experience of hands-on, remote, and telephone support.
  • Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.
  • Hands-on experience of LAN, WAN, and VPN troubleshooting and support.
  • Proven track record of working in a support environment supporting multiple users across multiple locations.
  • Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint, etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
  • Ability to support a wide range of desktop applications.
  • Deploying image/software through Intune/SCCM.
  • Experience of ITIL-based call management system, e.g., FreshService.

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