2nd Line IT Service Desk Engineer

1 month ago


Whiteley, United Kingdom Tailor Made Technologies Full time

Overview of the role

We are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with on call out of business hours. You have a strong team of management around you who will support you within this role.

Benefits of working for Tailor Made Technologies:

A competitive salary

Training opportunities set out with a clear training structure

Progressive working environment with access to voice your opinions to decision makers

25 days holiday plus bank holidays

Your birthday off

Flexi health plan cover and access to a range of Health Benefits

IT purchasing scheme

Company pension

An active Social Committee who plan monthly competitions and events

A brilliant breakout room with free breakfast and a pool table.

Join a Trusted Partner for Transformative Managed Technology​

Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.​

Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth.​

Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.

Duties and responsibilities of our 2nd Line IT Service Desk Engineer:

  • To provide excellent customer care and support through efficient and organised ticket management
  • Providing first response fixes to customers via the phone, live chat or email
  • Providing resolution to incidents, requests, and appropriately escalating all others
  • Ticket triage – assessing ticket priorities and escalating when required.
  • Liaising with third parties and customers with regards to incident resolution and requests.
  • Handling customer requests and escalate according to company procedures.
  • Manage work queues and prioritise events, ensuring compliance with SLAs.
  • Assist the service desk team leader in managing our service desk in such a way as to deliver excellent customer service.

Your previous experience:

  • Experience with how an ITIL service desk runs.
  • Active Directory configuration and administration
  • An understanding of Group Policy
  • General networking skills
  • An understanding of DNS
  • Good understanding of Office 365
  • Good understanding of Microsoft Azure
  • An understanding of Microsoft Intune

Essential Skills:

  • Excellent communication skills
  • Organisational skills
  • Results driven with a proven track record
  • Team player
  • Self-motivated and proactive
  • Ability to be resilient and to work under pressure.


  • Whiteley, United Kingdom Tailor Made Technologies Full time

    Overview of the roleWe are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support and will represent...


  • Whiteley, United Kingdom Tailor Made Technologies Full time

    Overview of the roleWe are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support and will represent...


  • Whiteley, United Kingdom Tailor Made Technologies Full time

    Overview of the roleWe are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support and will represent...


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    Overview of the role We are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support and will represent...


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    Overview of the role We are recruiting for a 2nd Line IT Service Desk Engineer to join our team of knowledgeable engineers, headed up by an experienced Team Leader. As one of our engineers, you will support a wide range of customers via the telephone, live chat and emails. This role is based on our site in Whiteley (Monday to Friday) with on call out of...


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    About UsTailor Made Technologies is a trusted partner for transformative managed technology solutions. We help small and medium-sized enterprises leverage business technology to achieve their goals.Our Mission:To provide comprehensive IT and Communications systems that work seamlessly in the background, enabling businesses to focus on their targets.Job...


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    Role OverviewWe are seeking a highly skilled 2nd Line IT Service Desk Engineer to join our team of experienced engineers. This role involves providing excellent customer support and resolving technical issues via phone, live chat, and email.Key Responsibilities:Provide prompt and effective customer care through efficient ticket managementOffer first-response...


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    Your Career PathAs a 2nd Line IT Service Desk Engineer at Tailor Made Technologies, you will have the opportunity to develop your technical skills and progress within the company.Key Responsibilities:Support a wide range of customers via phone, live chat, and emailResolving technical issues and escalating complex cases when necessaryLiaise with third parties...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    About Spectrum IT RecruitmentAt Spectrum IT Recruitment, we pride ourselves on providing top-notch talent solutions to businesses across various industries. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As part of our technical operations team, you will play a vital role in ensuring seamless IT services for our...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Senior Network Operations Engineer RoleWe are recruiting for a Senior Network Operations Engineer to join our team at Spectrum IT Recruitment.The successful candidate will have a strong background in network engineering, excellent problem-solving skills, and the ability to manage multiple tasks efficiently. Key responsibilities include providing 3rd level...

  • Help Desk Coordinator

    1 month ago


    Whiteley, United Kingdom Mitie Full time

    Job Description Join us and help deliver the exceptional, every day. Leading providers of acquisition, design and construction (ADC) services for telecoms infrastructure. Mitie also provides specialist managed services of temporary mobile infrastructure to support the special events market, as well as bespoke structural engineering and design services for...

  • Help Desk Coordinator

    1 month ago


    Whiteley, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day.Leading providers of acquisition, design and construction (ADC) services for telecoms infrastructure. Mitie also provides specialist managed services of temporary mobile infrastructure to support the special events market, as well as bespoke structural engineering and design services for telecoms assets.We...

  • Help Desk Coordinator

    1 month ago


    Whiteley, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day.Leading providers of acquisition, design and construction (ADC) services for telecoms infrastructure. Mitie also provides specialist managed services of temporary mobile infrastructure to support the special events market, as well as bespoke structural engineering and design services for telecoms assets.We...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Spectrum IT Recruitment is seeking a skilled Senior Network Support Specialist to join our technical operations team. As a key member of the team, you will be responsible for providing exceptional 3rd level technical support to customers, resolving complex hardware and software issues, and reducing recurring incidents.We offer a competitive salary range of...


  • Whiteley, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Job Title: Advanced Technical Engineer">About Us: We are an established recruitment agency that specialises in technology jobs.">Salary: £45,000 - £50,000 per annum">Job Description:">">Responsible for providing technical support to customers, resolving complex hardware and software issues.">Collaborates with and mentors junior members of the service desk...


  • Whiteley, United Kingdom Cleansing Service Group Full time

    **Our Vison is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.** Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is...


  • Whiteley, United Kingdom Cleansing Service Group Full time

    **Cleansing Service Group (CSG) is a leading and award-winning force within the environmental & waste recovery sector.** CSG operate 28 sites nationwide providing a diverse range of services for the treatment & recovery of waste supported by technical, transport and industrial cleaning depots. As a family owned company, we employ individuals who share our...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Job OverviewSpectrum IT Recruitment is seeking a skilled and experienced 3rd Line Infrastructure Engineer to join our growing team. This role involves providing technical support to customers, resolving complex hardware and software issues, and reducing reoccurring incidents.About the RoleWe are looking for a highly skilled individual with strong...


  • Whiteley, United Kingdom Copello Global Full time

    Copello have partnered with an established engineering business based in Fareham, in the recruitment of an IT Service Desk Technician. Please note candidates MUST be eligible for SC Clearance. Responsibilities : Providing technical assistance for questions and problems Responding to queries via chat, email, or phone Resolve hardware and software issues,...


  • Whiteley, United Kingdom Copello Global Full time

    Job Description Copello have partnered with an established engineering business based in Fareham, in the recruitment of a Senior IT Service Desk Technician. Please note candidates MUST be eligible for SC Clearance. Responsibilities: Providing technical assistance for questions and problems Responding to queries via chat, email, or phone Resolve hardware...