IT Service Desk Specialist

4 days ago


Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time
Role Overview

We are seeking a highly skilled 2nd Line IT Service Desk Engineer to join our team of experienced engineers. This role involves providing excellent customer support and resolving technical issues via phone, live chat, and email.

Key Responsibilities:

  • Provide prompt and effective customer care through efficient ticket management
  • Offer first-response fixes to customers via various communication channels
  • Resolve incidents, requests, and escalate complex cases when necessary
  • Liaise with third parties and customers to resolve issues
  • Manage work queues and prioritize tasks to meet SLAs

Requirements:

  • Experience with ITIL service desk operations
  • Active Directory configuration and administration skills
  • Understanding of Group Policy, networking fundamentals, and DNS concepts
  • Familiarity with Office 365, Microsoft Azure, and Microsoft Intune
  • Excellent communication, organisational, and problem-solving skills

Benefits:

  • A competitive salary: £35,000 - £45,000 per annum
  • Training opportunities with a clear development structure
  • A progressive working environment with open communication
  • 25 days holiday plus bank holidays and your birthday off
  • Flexible health plan cover and access to various health benefits
  • IT purchasing scheme and company pension
  • An active Social Committee with regular events


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