Service Desk Engineer Position
4 days ago
Tailor Made Technologies is a trusted partner for transformative managed technology solutions. We help small and medium-sized enterprises leverage business technology to achieve their goals.
Our Mission:
To provide comprehensive IT and Communications systems that work seamlessly in the background, enabling businesses to focus on their targets.
Job Description:
This role is based at our site in Whiteley (Monday to Friday) with occasional out-of-hours calls. As a 2nd Line IT Service Desk Engineer, you will support a wide range of customers and utilise your technical skills to resolve complex issues.
Responsibilities:
- Provide expert-level customer support and resolution services
- Liaise with customers, third-party vendors, and internal teams to resolve issues
- Manage work queues and prioritise tasks to meet SLAs
- Develop and maintain relationships with customers and stakeholders
Requirements:
- Proven experience in IT service desk operations
- Strong technical skills in Active Directory, Group Policy, and networking fundamentals
- Excellent communication, problem-solving, and time management skills
Benefits:
- A competitive salary: £40,000 - £50,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive working environment
- 25 days holiday plus bank holidays and your birthday off
- Flexible health plan cover and access to various health benefits
- IT purchasing scheme and company pension
- An active Social Committee with regular events
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