Customer Support Manager

2 months ago

Newcastle upon Tyne, United Kingdom Greenbean Full time
Job Description

We are currently working in partnership with One Utility Bill to find a Customer Support Manager to join their team in Newcastle.


This role has a salary of £36,210 per annum.


About One Utility Bill

One Utility Bill are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game-changer.

They are also a great company to work for, everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

The team scored them a whopping 8.5 out of 10 for “I recommend One Utility Bill as a place to work” in the last employee engagement survey.


What’s in it for you:

  • Salary increase each year to say thanks
  • 25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year.
  • Access to a shiny employee discounts platform, Magpie.
  • Up to £1,500 for direct business benefit learning of your choice.
  • A paid volunteering day with the company's chosen charities or a charity close to your heart.
  • Access to Simply Health for 24/7 access to private GP and counselling services and many more health benefits.
  • Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East.
  • Prefer two wheels? Get yourself a new set with the Cycle to Work scheme.
  • Enhanced Pension contributions once you’ve been with One Utility Bill for 3 years.
  • Free independent mortgage advice from Charles Cameron & Associates.
  • Lots of socials like weekly football and badminton games, team activities and fundraising events to support chosen charities, Newcastle West End Foodbank and Newcastle Dog and Cat Shelter. Do you see yourself as the next Bob Ross of our next Paint & Sip night or taking the crown in an annual table tennis competition?
  • One Utility Bill are also proud sponsors of their neighbours Ouseburn Community Farm which means they get to walk their goats.


What you’ll be doing:

One Utility Bill are entering the next phase of their growth as a business, and with this, are super excited to be adding some additional structure to their Customer & Partner Support team. They’re creating a new management position that will head up a key function within Customer Support/ Customer Experience. Under this exciting new structure, the successful candidate will be responsible for up to 2x Team Leaders and a sub-team of advisors.


You will be responsible for:

  • Reporting to the Head of Operations, you will be responsible for the management of a key function within the Customer & Partner Support department, working alongside another CS Manager.
  • You will recruit, coach, mentor and develop Customer Service Team Leaders and Advisors to ensure exceptional customer service standards are met.
  • Management of customer complaints, achieving customer satisfaction and quality assurance.
  • Performance management of the Customer Service team, setting KPIs and ensuring

team members take ownership of their own performance and development.

  • Monitoring market and competitor activity through customer contact and feedback.
  • Implement and develop procedures to ensure continuous improvement of processes within the department.
  • As a member of the Extended Leadership Team at One Utility Bill, you will be responsible for management reporting and attending monthly management meetings.


A little bit about you:

  • Previous experience in either a Customer Service Management or Team Leader position.
  • Experience in developing a customer journey to provide the highest levels of customer service and satisfaction.
  • Proven track record of people management which will include coaching, mentoring and setting KPI objectives.
  • Experience working in a high-growth business environment, able to deal with rapid change.
  • Evidence of good communication skills, both written and verbal.
  • Very organised with great time management skills, with the ability to multitask.
  • Troubleshooting and problem-solving skills.
  • Resilience, understanding, patience and empathy.


If you are interested in this Customer Support Manager role, click ‘apply now’ and a member of our team will be in touch

  • Customer Support Advisor

    7 days ago

    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    **Looking for a company that can provide real progression and development?** **Are you interested in working for a company leading the future of wealth management?** **Do you have the skills to really engage with your client base and deliver an unforgettable service?** If yes, Reed have the ideal role for you! Basic salary is**£20,592 + up to £500 pcm...

  • Customer Support Advisor

    3 days ago

    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    ARE YOU LOOKING FOR A NEW JOB ROLE? WOULD YOU LIKE A JOB THAT OFFERS PROGRESSION? WOULD YOU WANT TO WORK IN A GROWING COMPANY? REED are excited to be recruiting for a number of Customer Support Advisors in the Newcastle area. Day to day duties within all roles include: - Welcoming new clients - Regular reengagement calls with clients - Coordinating...

  • Card Administration

    3 days ago

    Newcastle upon Tyne, United Kingdom Contract Support - North America Full time

    **_About Railsr_** Railsr is the world’s leading global embedded finance experience platform that gives customers the ability to prototype, build and scale financial products. Railsr is in growth mode with hundreds of clients globally, end-users in the multi millions, Venture Capital funding from top firms like Clocktower Ventures and Visa and the most...

  • Customer Support Manager

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Team Jobs - Commercial Full time

    TeamJobs are looking for a Customer Support Manager! The ideal candidate will be happy travelling to either the Bournemouth or Newcastle office on an occasional basis. About Our Client They are a global leader in delivering data-driven insights to the construction industry. As the construction industry faces evolving complexities and shifting priorities,...

  • Customer Support Manager

    6 days ago

    Newcastle upon Tyne, United Kingdom Team Jobs - Commercial Full time

    TeamJobs are looking for a Customer Support Manager! The ideal candidate will be happy travelling to either the Bournemouth or Newcastle office on an occasional basis. About Our Client They are a global leader in delivering data-driven insights to the construction industry. As the construction industry faces evolving complexities and shifting priorities,...

  • Customer Support Manager

    2 months ago

    Newcastle upon Tyne, United Kingdom Greenbean Full time

    We are currently working in partnership with One Utility Bill to find a Customer Support Manager to join their team in Newcastle.This role has a salary of £36,210 per annum.About One Utility Bill One Utility Bill are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to...

  • Customer Support Manager

    2 months ago

    Newcastle Upon Tyne, United Kingdom Greenbean Full time

    We are currently working in partnership with One Utility Bill to find a Customer Support Manager to join their team in Newcastle.This role has a salary of £36,210 per annum.About One Utility Bill One Utility Bill are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to...

  • Customer Service Administrator

    5 days ago

    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    Are you looking for a Permanent Customer Service Administration role? Are you a confident communicator, with strong administration skills and a passion for customer service? My client is looking for some to join their team full time, based in their office in the Outer West of Newcastle. Hours of 8-5 Mon-Thurs and 8-4 on Fridays, and a salary of...

  • Customer Service Representative

    7 months ago

    Newcastle upon Tyne, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently looking to add a number of Lead Generators/B2B Sales Executives to our team. Due to continued business growth we are now looking to increase our energy division. You will be responsible for providing excellent customer support, managing key customer accounts, ensuring customer satisfaction, and handling billing...

  • Customer Support Manager

    2 months ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Support Manager - SaaS - Newcastle / Hybrid - Competitive Salary & Benefits We’re on the hunt for a highly motivated, energetic and client focused Customer / Client Support Manager, with experience in a SaaS or business information organisation, to join a fantastic company as their Customer Support Manager. Joining an ambitious and successful...

  • Sales Support

    6 days ago

    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    Reed are excited to be working with a great local company who are looking to add a Sales Support person to their team. You will have a key role in meeting customer expectations and managing the workload of assigned sales team members. Your responsibilities will include all basic customer and branch queries, order paperwork through to escalation of more...

  • Customer Support Manager

    2 months ago

    Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Greenbean Full time

    We are currently working in partnership with One Utility Bill to find a Customer Support Manager to join their team in Newcastle.This role has a salary of £36,210 per annum.About One Utility Bill One Utility Bill are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to...

  • Customer Support Associate

    1 week ago

    Newcastle upon Tyne, United Kingdom Hire Group Full time

    Job Title: Customer Support Executive Location: Newcastle **Salary**: Competitive We are a dynamic and fast-growing company looking for a Customer Support Executive to join our team in Newcastle. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients and customers. Key Responsibilities: -...

  • Customer Sales Advisor

    7 days ago

    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    A dynamic and ever growing organisation is looking to recruit a number of ambitious and driven Customer Sales Advisors to join their successful B2C Sales Team. Based in the heart of Newcastle, you will be working in state of the art modern offices - this is a fantastic opportunity to join a business that invests in the employees and offers progression and...

  • Business Banking Customer Support Manager

    1 day ago

    Newcastle Upon Tyne, United Kingdom Resource Matters Ltd Full time

    Our client is a British universal bank. They are diversified by business, by different types of customers and clients, and by geography. Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service,global corporate and investment bank. The company are committed to providing a supportive and...

  • Account Manager

    5 days ago

    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    **Are you an Account Manager?** **Looking for a new role in the new year?** **I have an exciting opportunity to join a fantastic company based in the Northeast on a permanent basis.** **Role Overview** - Account Management; nurturing and growth of a specific portfolio of existing NHC customers, who currently purchase from us on a regular basis - New...

  • Business Support Administrator

    3 days ago

    Newcastle upon Tyne, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently looking for Business Support Administrators to join our client in Newcastle. You will provide a range of service specific Business and Administrative support to ensure needs are met in line with the business’s priorities and values. **Main Duties**: - Take part in identifying and embedding business process...

  • Customer Support

    7 months ago

    Newcastle upon Tyne, United Kingdom EasyHiring Full time

    Role**:Customer Service Specialist** Contract**:Full-Time** Training Duration**:15 days, Monday to Friday** Hours**:37.5 per week** Shifts**:Full flexibility Between 8:00am-6:15pm Monday to Friday, NO WEEKEND WORKING and NO BANK HOLIDAYS.** Salary**:£20,319 pa (£10.42ph)** **THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME OPTION IS AVAILABLE** **What...

  • Customer Support Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    On a day-to-day basis you will support all queries relating to our customers taking payments, selling insurance, logging and handling complaints and general customer service queries. We work with our customers, central and park teams and aim to deliver a one stop shop approach to all queries. **Job Description**: - Provide amazing customer service in...

  • Customer Support Representative

    7 days ago

    Newcastle upon Tyne, United Kingdom Act! LLC Full time

    **Title: Customer Support Representative**: **Location: Newcastle**: Act! has one purpose - to fuel small business growth. We do so by delivering modern and innovative software and services, purpose-built for the unique needs of today’s small businesses. Act! is a recognized leader in the small business segment for solutions that drive customer...