Customer Support Advisor

6 months ago


Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

On a day-to-day basis you will support all queries relating to our customers taking payments, selling insurance, logging and handling complaints and general customer service queries. We work with our customers, central and park teams and aim to deliver a one stop shop approach to all queries.

**Job Description**:

- Provide amazing customer service in responding to day-to-day communications from customers, central or park teams.
- Work in conjunction with all customer teams across the business to ensure service standards are met according to the policy and process whilst driving best practise across the business to deliver a one team approach.
- Responsible for accurate data collection and input to ensure that we have insightful management information to more easily identify trends and opportunities.
- Ensure that you have a good understanding and knowledge of escalation processes and governing bodies we work with.
- To have a proactive and flexible attitude towards achieving business targets and be able to work under work under pressure within a dynamic and changing environment.
- To maintain a friendly and approachable manner and deliver customer service in a positive and professional manner at all times, always demonstrating Parkdean Resorts values.
- Pro-actively work to improve customer experience by looking at new ways of working to improve practices, add value and create an easy and enjoyable journey for customers and people
- Manage any customer dissatisfaction in an empathetic and constructive way always ensuring feedback and complaints are recorded to support continuous improvement
- Work across the wider Customer Support team through multi-skilling to best support the seasonality of Holiday Sales & Park Support teams.

Person Specification:

- Excellent customer service experience including complaint handling
- Excellent verbal and written communication skills
- Enjoy problem solving and working in a busy multi-channel environment
- Self-motivated and positive outlook
- High attention to detail
- Excellent organisation
- Ability to confidently use systems and basic Microsoft Office knowledge
- Passionate and caring about improving owner experiences

**Job Types**: Full-time, Fixed term contract

**Salary**: £21,525.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person



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