Service Desk Manager SDM £35k+ Berkshire on site

4 weeks ago

Maidenhead, United Kingdom TELSTRA Associates Full time
Job Description

A Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work.

The Service Desk Manager SDM responsibilities will involve but not be limited to:

  • Working directly for the Service Director maintaining and monitoring project schedules
  • Day to day management and responsibility of service desk including a team of Service Desk and Desktop support Analysts, ensuring appropriate business support coverage with staff shift rotations.
  • Provide 1 & 2nd line incident and request fulfilment, working very closely with IT support technicians in other teams
  • Participate as a Major Incident Manager process (MIM) for P1/P2 incidents.
  • Tracks ticket trends in the ITSM toolset, identifying areas for improvement and putting improvement actions in place
  • Onboard news services onto the service desk ensuring the appropriate training for staff and process are put in place
  • Ensure metrics and KPIs in evaluating service delivery quality and performance levels formulated, followed and adhered to
  • Continual service level improvement of process and procedure; ensuring documentation of all work and processes
  • Act as the liaison for tracking, communicating and managing any temporary changes to service levels (eg, extra support hours required by the business, reduced level services for maintenance initiated by service provider).
  • Organizing, attending, and participating in stakeholder meetings
  • Preparing project plans, summaries, and documentation
  • Providing administrative support as needed
  • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
  • Assess project risks and issues and provide solutions where applicable
  • Documenting and following up on important actions and decisions from meetings
  • Tracking and communicating project risk
  • Interfacing with customers and internal staff regarding project objectives.

  • Service Desk Manager SDM £35k+ Berkshire on site

    3 weeks ago

    Maidenhead, United Kingdom Telstra Associates Full time

    Service Desk Manager SDM £35k+ Berkshire on site Looking for a strong Service Desk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: • Working directly for the Service Director maintaining and monitoring project...

  • Service Desk Manager SDM £35k+ Berkshire on site

    4 weeks ago

    Maidenhead, United Kingdom CV-Library Full time

    Service Desk Manager SDM £35k+ Berkshire on site Looking for a strong Service Desk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: • Working directly for the Service Director maintaining and monitoring...

  • Service Desk Manager SDM £35k+ Berkshire on site

    2 days ago

    Maidenhead, United Kingdom Telstra Associates Full time

    Service Desk Manager SDM £35k+ Berkshire on siteLooking for a strong Service Desk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site.The Service Desk Manager SDM responsibilities will involve but not be limited to:• Working directly for the Service Director maintaining and monitoring project...

  • Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k

    3 weeks ago

    Maidenhead, United Kingdom Telstra Associates Full time

    Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k+ Berkshire Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: • Working...

  • Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k

    3 weeks ago

    Maidenhead, United Kingdom CV-Library Full time

    Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k+ Berkshire Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: •...

  • Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k

    2 days ago

    Maidenhead, United Kingdom Telstra Associates Full time

    Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k+ BerkshireLooking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site.The Service Desk Manager SDM responsibilities will involve but not be limited to:• Working directly...

  • Service Desk Manager

    3 weeks ago

    Maidenhead, United Kingdom Telstra Associates Full time

    A Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work. A Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work. The Service Desk Manager SDM...

  • Service Desk Manager

    4 weeks ago

    Maidenhead, United Kingdom CV-Library Full time

    A Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work. A Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work. The Service Desk Manager SDM...

  • Part-time OT Position in Berkshire

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    This part-time Occupational Therapist position is an exciting opportunity to join the Berkshire Eating Disorders Service (BEDS), working with a multidisciplinary team to support young people with eating disorders. Based in Maidenhead and Reading, the role offers a unique blend of clinical practice and professional development, with opportunities to innovate...

  • Learning Support Assistant

    1 month ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Supply Desk Full time

    We are seeking a highly qualified Support Staff Member to join our team in Berkshire. The ideal candidate will have experience and/or qualifications in working with students with Social, Emotional, and Mental Health (SEMH) needs.The role will require the following responsibilities:Collaborating with the teacher and assisting with creating and delivering...

  • Service Desk and Support Services Manager

    2 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom TELSTRA Associates Full time

    Telstra Associates is seeking an experienced Service Desk and Support Services Manager to work onsite in Maidenhead. This full-time position involves both on-site and field work.The ideal candidate will be responsible for managing the service desk, overseeing a team of support analysts, and providing 1st and 2nd line incident and request fulfillment.This...

  • Part Time On Site Cleaning Supervisor

    6 months ago

    Maidenhead, United Kingdom Berkshire Facilities Management Full time

    Berkshire Facilities Management Ltd are looking for a part time onsite cleaning supervisor for a large pharmaceuticals company on Shoppenhangers Road, Maidenhead. Hours: Monday to Friday 5:30pm-8:00pm Pay: £12.00 monthly PAYE **Job Type**: Part-time **Salary**: £12.00 per hour Expected hours: 12.5 per week **Benefits**: - Company...

  • Receptionist - Maidenhead, Berkshire

    4 months ago

    Maidenhead, United Kingdom Cliveden House Full time

    Receptionist - Maidenhead, BerkshireCliveden HouseCliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.What sets us apart is how much we value our team....

  • Receptionist - Maidenhead, Berkshire

    4 months ago

    Maidenhead, United Kingdom Cliveden House Full time

    Receptionist - Maidenhead, BerkshireCliveden HouseCliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.What sets us apart is how much we value our team....

  • HVAC Engineer

    1 day ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Hamilton Rowe Recruitment Full time

    About the JobHAMILTON ROWE RECRUITMENT is seeking a highly skilled Air Conditioning Engineer to join their established team in Berkshire, UK. This is an excellent opportunity for an experienced AC specialist to take on a challenging and rewarding role, working on a variety of sites across the region.The Ideal Candidate:Must possess extensive knowledge of air...

  • Mental Health Service Caseworker

    6 months ago

    Maidenhead, United Kingdom Citizens Advice East Berkshire Full time

    **Mental Health Service Caseworker - Role Description** **Citizens Advice East Berkshire** At Citizens Advice, we’ve been solving life’s problems for more than 80 years. We support our local community with expert free, independent, confidential, and impartial advice. Serving the people of Bracknell, Slough and the Royal Borough of Windsor and...

  • Ucr/vfw Administrator

    7 months ago

    Maidenhead, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Are you looking for an exciting new role in a high performing and supportive team? Perhaps you are ready for your next challenge? We have a fantastic opportunity for a experienced Administrator to join the East Berkshire Urgent Community Response & Virtual Frailty Ward Team. You will be a key member of team, providing administrative support to the...

  • Clinical Specialist

    3 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Job Summary: We are seeking a Clinical Specialist - Children's Service to join our team in Berkshire. The successful candidate will work closely with our multidisciplinary team to provide assessment, intervention, and support to children and young people with complex needs. Main Responsibilities: Conduct comprehensive assessments of children's occupational...

  • Mental Health Practitioner

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Company Overview:Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust, committed to providing the best possible care to people across Berkshire. We promote independence and quality of life through community and mental health services, aiming for seamless delivery of the best care in the right place. Our...

  • Young Person Mentor

    6 months ago

    Maidenhead, United Kingdom Heroes Berkshire Full time

    Heroes Berkshire provides learning experiences for children/young people who struggle in main stream education for a variety of reasons. On our Therapeutic Farm we offer children and young people the chance to engage in Animal Care, Outdoor learning, arts and crafts, horse leadership and farm work, to help them build self esteem and confidence through...