Service Desk Manager SDM £35k+ Berkshire on site
4 weeks ago
Service Desk Manager SDM £35k+ Berkshire on site
Looking for a strong Service Desk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site.
The Service Desk Manager SDM responsibilities will involve but not be limited to:
• Working directly for the Service Director maintaining and monitoring project schedules
• Day to day management and responsibility of service desk including a team of Service Desk and Desktop support Analysts, ensuring appropriate business support coverage with staff shift rotations.
• Provide 1 & 2nd line incident and request fulfilment, working very closely with IT support technicians in other teams
• Participate as a Major Incident Manager process (MIM) for P1 / P2 incidents.
• Tracks ticket trends in the ITSM toolset, identifying areas for improvement and putting improvement actions in place
• Onboard news services onto the service desk ensuring the appropriate training for staff and process are put in place
• Ensure metrics and KPIs in evaluating service delivery quality and performance levels formulated, followed and adhered to
• Continual service level improvement of process and procedure; ensuring documentation of all work and processes
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Service Desk Manager SDM £35k+ Berkshire on site
3 weeks ago
Maidenhead, United Kingdom Telstra Associates Full timeService Desk Manager SDM £35k+ Berkshire on site Looking for a strong Service Desk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: • Working directly for the Service Director maintaining and monitoring project...
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Maidenhead, United Kingdom Telstra Associates Full timeService Desk Manager SDM £35k+ Berkshire on siteLooking for a strong Service Desk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site.The Service Desk Manager SDM responsibilities will involve but not be limited to:• Working directly for the Service Director maintaining and monitoring project...
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Maidenhead, United Kingdom Telstra Associates Full timeService Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k+ Berkshire Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: • Working...
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Maidenhead, United Kingdom CV-Library Full timeService Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k+ Berkshire Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: •...
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Maidenhead, United Kingdom Telstra Associates Full timeService Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k+ BerkshireLooking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site.The Service Desk Manager SDM responsibilities will involve but not be limited to:• Working directly...
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Service Desk Manager SDM £35k+ Berkshire on site
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