Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k
2 weeks ago
Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k+ BerkshireLooking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site.The Service Desk Manager SDM responsibilities will involve but not be limited to:• Working directly for the Service Director maintaining and monitoring project schedules• Day to day management and responsibility of service desk including a team of Service Desk and Desktop support Analysts, ensuring appropriate business support coverage with staff shift rotations.• Provide 1 & 2nd line incident and request fulfilment, working very closely with IT support technicians in other teams• Participate as a Major Incident Manager process (MIM) for P1 / P2 incidents.• Tracks ticket trends in the ITSM toolset, identifying areas for improvement and putting improvement actions in place• Onboard news services onto the service desk ensuring the appropriate training for staff and process are put in place• Ensure metrics and KPIs in evaluating service delivery quality and performance levels formulated, followed and adhered to• Continual service level improvement of process and procedure; ensuring documentation of all work and processes• Act as the liaison for tracking, communicating and managing any temporary changes to service levels
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Maidenhead, United Kingdom Telstra Associates Full timeService Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k+ Berkshire Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: • Working...
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Maidenhead, United Kingdom CV-Library Full timeService Desk Manager Helpdesk Manager ServiceDesk Manager SDM £35k+ Berkshire Looking for a strong Service Desk Manager Helpdesk Manager ServiceDesk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: •...
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Service Desk Manager SDM £35k+ Berkshire on site
4 weeks ago
Maidenhead, United Kingdom Telstra Associates Full timeService Desk Manager SDM £35k+ Berkshire on site Looking for a strong Service Desk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: • Working directly for the Service Director maintaining and monitoring project...
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Service Desk Manager SDM £35k+ Berkshire on site
2 weeks ago
Maidenhead, United Kingdom Telstra Associates Full timeService Desk Manager SDM £35k+ Berkshire on siteLooking for a strong Service Desk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site.The Service Desk Manager SDM responsibilities will involve but not be limited to:• Working directly for the Service Director maintaining and monitoring project...
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Service Desk Manager SDM £35k+ Berkshire on site
1 month ago
Maidenhead, United Kingdom CV-Library Full timeService Desk Manager SDM £35k+ Berkshire on site Looking for a strong Service Desk Manager SDM to work for an exciting client in Berkshire, the Service Desk Manager SDM will be working on site. The Service Desk Manager SDM responsibilities will involve but not be limited to: • Working directly for the Service Director maintaining and monitoring...
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Service Desk Manager SDM £35k+ Berkshire on site
1 month ago
Maidenhead, United Kingdom TELSTRA Associates Full timeJob Description A Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work. The Service Desk Manager SDM responsibilities will involve but not be limited to: Working directly for the Service Director maintaining and monitoring project schedules Day to day...
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Service Desk Manager
4 weeks ago
Maidenhead, United Kingdom Telstra Associates Full timeA Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work. A Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work. The Service Desk Manager SDM...
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Service Desk Manager
1 month ago
Maidenhead, United Kingdom CV-Library Full timeA Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work. A Global Manufacturer is seeking a Service Desk Manager on a full time permanent basis to work onsite in Maidenhead. This role will also require field work. The Service Desk Manager SDM...
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Helpdesk Team Supervisor
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom Telstra Associates Full timeThis Helpdesk Team Supervisor position at Telstra Associates comes with a salary around £35k, plus additional benefits.As a key member of the service desk team, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibilities will include managing the daily activities of your team, fostering a collaborative...
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Global Service Desk Manager Role
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom Telstra Associates Full timeJob Title: Global Service Desk Manager RoleWe are looking for a highly skilled and experienced Service Desk Manager to join our team at Telstra Associates in Maidenhead. This is a full-time permanent role that requires onsite work as well as occasional field work.The successful candidate will be responsible for leading a team of Service Desk and Desktop...
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Service Desk and Support Services Manager
2 weeks ago
Maidenhead, Windsor and Maidenhead, United Kingdom TELSTRA Associates Full timeTelstra Associates is seeking an experienced Service Desk and Support Services Manager to work onsite in Maidenhead. This full-time position involves both on-site and field work.The ideal candidate will be responsible for managing the service desk, overseeing a team of support analysts, and providing 1st and 2nd line incident and request fulfillment.This...
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Service Desk Engineer
2 weeks ago
Maidenhead, United Kingdom CV-Library Full timeService Desk Engineer Maidenhead/Newbury (office based) £24,000 - £27,000 + Company benefits About the Company: Our client was formed in 2010 offering a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted by larger Services Integrators,...
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Service Desk Lead
1 week ago
Maidenhead, Windsor and Maidenhead, United Kingdom Telstra Associates Full timeJob Title: Service Desk Lead - IT Support ManagerWe are seeking an experienced Service Desk Lead to join our team at Telstra Associates in Maidenhead. This is a full-time permanent role that requires onsite work as well as occasional field work.The successful candidate will be responsible for maintaining and monitoring project schedules, managing the service...
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Service Desk Specialist
3 days ago
Maidenhead, United Kingdom Prospero Integrated Full timeService Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversees internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all...
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IT Service Desk Lead
3 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom Telstra Associates Full timeJob Title: IT Service Desk LeadWe are seeking an experienced IT Service Desk Lead to join our team at Telstra Associates.About the Role:The successful candidate will be responsible for managing a team of service desk and desktop support analysts, ensuring adequate business support coverage through staff shift rotations.They will work closely with the IT...
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Help Desk Operations Manager
5 days ago
Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full timeJob DescriptionAs an Help Desk Operations Manager at Prospero Integrated, you will play a key role in ensuring the smooth operation of our help desk function. This involves overseeing the deployment and management of company IT hardware and software, as well as troubleshooting AV software and hardware.You will work closely with our customers and site...
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Service Desk Specialist
6 days ago
Maidenhead, United Kingdom Prospero Integrated Full timeService Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversees internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all...
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Service Desk Specialist
6 days ago
Maidenhead, United Kingdom Prospero Integrated Full timeService Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversees internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all...
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Service Desk Specialist
2 months ago
Maidenhead, United Kingdom Prospero Integrated Full timeService Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversees internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all...
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Service Desk Specialist
5 days ago
Maidenhead, United Kingdom Prospero Integrated Full timeService Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversees internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure...