Helpdesk Team Supervisor

2 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Telstra Associates Full time

This Helpdesk Team Supervisor position at Telstra Associates comes with a salary around £35k, plus additional benefits.

As a key member of the service desk team, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibilities will include managing the daily activities of your team, fostering a collaborative atmosphere, and driving process enhancements to boost efficiency and effectiveness.

Key Tasks:

  1. Supervising the helpdesk team and ensuring timely issue resolution
  2. Coaching team members to develop their technical skills and confidence
  3. Developing and implementing efficient workflows to streamline service desk operations

About Telstra Associates:

Telstra Associates values its employees and offers them the opportunity to grow professionally and personally in a dynamic environment.



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