Helpdesk Team Supervisor
2 days ago
This Helpdesk Team Supervisor position at Telstra Associates comes with a salary around £35k, plus additional benefits.
As a key member of the service desk team, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibilities will include managing the daily activities of your team, fostering a collaborative atmosphere, and driving process enhancements to boost efficiency and effectiveness.
Key Tasks:
- Supervising the helpdesk team and ensuring timely issue resolution
- Coaching team members to develop their technical skills and confidence
- Developing and implementing efficient workflows to streamline service desk operations
About Telstra Associates:
Telstra Associates values its employees and offers them the opportunity to grow professionally and personally in a dynamic environment.
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