HR Support Services Expert
19 hours ago
We are seeking a talented HR Support Services Expert to join our team at Proclinical Group. As an HR Shared Services Professional, you will play a vital role in supporting internal customers through the HR Helpdesk, ensuring timely and high-quality services.
Main Responsibilities:- Deliver exceptional customer service by responding to inquiries related to benefits, programs, policies, systems, HR data, transactions, and training.
- Support the management of the HR Helpdesk, ensuring efficient issue resolution and seamless operations.
- Collaborate on global and regional HR initiatives, such as Global Wellness Week, and other annual HR programs.
- Maintain accurate and up-to-date employee records and support audit processes.
- Assist in maintaining and updating the company's HR intranet site.
- Support global mobility and immigration efforts.
- Perform regular audits on HR processes, employee data, and documentation to ensure compliance.
Estimated Annual Salary: $70,000 - $90,000 (dependent on experience).
Requirements:- Experience in HR Shared Services, HR Operations, or similar roles within a global or multi-regional organization.
- Strong understanding of HR processes, policies, and procedures.
- Preferred experience in managing or supporting HR ticketing systems (e.g., ServiceNow, Success Factors).
- Excellent customer service skills, with the ability to deliver high-quality HR support in a fast-paced environment.
- Strong attention to detail and organizational skills.
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