Customer Service Specialist

2 weeks ago

City of London, United Kingdom CV-Library Full time

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

Providing customers with outstanding levels of service over the telephone and through online channels
Becoming a product knowledge specialist
Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
Ensuring any customer escalations are handled swiftly
Being on hand to help customers with any payment queries
Working closely with all team members.
Guiding customers through policy purchases
Providing insights on supplementary coverage options
Tailoring products to meet individual needs;
Ensuring accurate data entry and document verification;
Advising on post-sale modifications;
Exploring cross-selling opportunities
Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next levelYou must have the following experience;

Contact centre/call centre experience
Live chat/Webchat experience - Zendesk desirable
Email management/customer support
Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
Working in a fast paced, agile environment
Degree educated
Positive attitude
Strong written and verbal communication
Professional and be a brand ambassador
Motivated, driven and have a entrepreneurial stylePACKAGE

£28,000 - £32,000
Overtime allowance (includes Saturday and bank holidays as part of a team rota)
10% performance related bonus (paid on annual basis)
25 days annual leave
WFH days (3 days in office)
Pension
Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

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