Customer Service Representative

7 months ago


City of Edinburgh, United Kingdom Alexander Mann Solutions (AMS) Full time

**Job description - summary**
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide professional interim and temporary resources.

We are currently working with our client, Royal London.

Royal London is a financial services company with a difference. As the UK’s largest mutual life, pensions and investment company, we’re owned by our members and work for their benefit, not for shareholder profits. We’ve grown rapidly and have been recognised as one of the UK’s top rated places to work.

Today, Royal London has over £114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland. We’ve worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you’re interested in joining and whatever role you play, we’ll help you to make a difference.
**Purpose of the Role**:
To provide a support service to Financial Advisers and customers, delivering an industry leading level of customer service and continuously finding ways to help our Financial Advisers, Customers and Royal London to achieve their strategy and objectives.
**Responsibilities of the role**:

- Working as part of the Operational teams putting the customers at the heart of everything we do.
- Demonstrate awareness of the teams measures and support how these are used to understand the customer journey.
- Undertake project and ad hoc tasks where required.
- Own all requests/enquiries from end to end, minimising hand-offs and delivering a personal service and leading others through experience.
- Learn from feedback received how to improve our service and assist colleagues to meet collective business goals.
- Proficient communicator with strong verbal and written skills
- Demonstrates a robust work ethic and a keen eagerness to acquire new knowledge
- Computer literacy skills
- Capable of working effectively both independently and collaboratively as part of a team

**Next steps**:

- This client will only accept workers operating via an Umbrella/PAYE engagement model._

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Job Reference: AMSCWS00737



  • Edinburgh, Edinburgh, United Kingdom United Parcel Service of America, Inc Full time

    Job Summary:Are you looking for a rewarding career with opportunities to grow and develop your skills?We are seeking an experienced Customer Service Representative to join our team at United Parcel Service of America, Inc. As a Front Desk Receptionist, you will be the first point of contact for our customers and play a vital role in ensuring their...


  • City of Edinburgh, United Kingdom Pontoon Full time

    Job Title: Customer Service Representative Location: Edinburgh City Centre Pay Rate: £13.49p/hr Hours: Monday - Friday, 7 hour shifts between 8am-6pm.Hybrid Working: 2 days per week in the office after training Contract Type: Temporary - 12 months.Start Date: 13th January 2025 Ready for a new challenge in 2025?Our client is recruiting now for Customer...


  • Edinburgh, United Kingdom Brand Visionaries Full time

    Exciting Opportunity in Edinburgh - Customer Service Representative! Are you a highly motivated and customer-focused individual ready to embark on a rewarding career in customer service? Brand Visionaries, in collaboration with a leading sales and marketing company, is actively seeking enthusiastic Customer Service Representatives to join their Edinburgh...


  • Edinburgh, United Kingdom Kent Recruitment Bureau Full time

    Edinburgh | Work from home | £500-£1000/Month Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...


  • Edinburgh, Edinburgh, United Kingdom ENGINEERINGUK Full time

    Are you looking for a new challenge in retail that offers a mix of stability and flexibility?About the RoleWe are seeking an experienced Customer Service Representative to join our team at Tesco. As a Customer Service Representative, you will be responsible for providing exceptional customer service, working across various areas of the store, and...


  • Edinburgh, United Kingdom AXEL LIMITED Full time

    We are seeking a talented and enthusiastic Customer Sales Representative to join our growing team. As a Customer Sales Representative, you will be the first point of contact for our customers, assisting them with inquiries, providing product information, and driving sales through exceptional customer service. **Responsibilities**: - Provide exceptional...


  • Edinburgh, Edinburgh, United Kingdom Compass UK & Ireland Careers Full time

    We have an exciting opportunity for a Customer Service Representative to join our team. As a key member of our hospitality team, you will be responsible for ensuring our customers receive exceptional service.About the RoleAs a Customer Service Representative, you will be the face of our company, interacting with customers daily to ensure their needs are met....


  • Edinburgh, Edinburgh, United Kingdom Nando's Chickenland Limited Full time

    Job Title: Customer Service RepresentativeNando's Chickenland Limited is an equal opportunities employer. We welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment.We offer a competitive salary of £18,000 per annum, depending on experience and qualifications. In addition to your base pay, you will also...


  • City of Westminster, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for a skilled Customer Service Representative to join our team. As a key member of our operational team, you'll engage with customers, provide service and support, and collaborate with colleagues to achieve our goals.Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the...


  • City of Westminster, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in City of Westminster. This role involves engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Responsibilities:Deliver outstanding customer service...

  • Customer Service

    6 months ago


    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...


  • City of Westminster, Greater London, United Kingdom McDonald's Full time

    We are seeking a talented and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service and ensuring that customers have a positive experience at our restaurant.The estimated salary for this position is $15-$20 per hour, depending on location and...


  • Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    **Customer Service Representative (Back of office/Front of office) - 1**st** line support** **Salary**:Up to £23,000 (dependant on experience) **Location**: Edinburgh City Centre **EH1 2DH **- accessible by train, bus, and parking available **Working hours**: Monday to Friday 9-5 ("Working from home" options once probation has been passed) **About...


  • City of Edinburgh, United Kingdom The G Marketer Full time

    As a Customer Account Representative , you'll be the first point of contact for our valued customers.You'll handle inquiries, manage accounts, and ensure every interaction leaves a positive impression.This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.What You'll Do Customer...


  • Edinburgh, Edinburgh, United Kingdom Nike (New) Full time

    **Job Title:** Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring that every customer has a positive experience in our store.**Key Responsibilities:Enthusiastically...


  • City of Westminster, Greater London, United Kingdom Global Channel Management, Inc. Full time

    **Job Summary:** IT Customer Service Representative needed for Global Channel Management, Inc.We are looking for a highly motivated and organized individual to provide exceptional customer service and technical support.**Key Responsibilities:**Troubleshoot and resolve customer technical issues**Requirements:**3+ years working Help Desk SupportCertified A+ or...


  • Edinburgh, Edinburgh, United Kingdom SLS Recruitment Full time

    Company Overview:SLS Recruitment is a leading recruitment agency providing exceptional career opportunities to ambitious individuals. We are dedicated to supporting our clients in finding top talent and helping job seekers achieve their career goals.Salary:$35,000 - $40,000 per annumJob Description:We are seeking a Customer Service Representative to join our...


  • City of Milton Keynes, United Kingdom Tesco Full time

    About the roleTesco is seeking a Customer Service Representative to join our team. As a valued member of our store staff, you will be responsible for delivering excellent customer service and providing a positive shopping experience for our customers.We are committed to serving our customers, communities, and planet a little better every day. Our core...


  • City of Westminster, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues efficiently and escalate when necessary.Process customer orders...


  • Edinburgh, Edinburgh, United Kingdom Tesco Full time

    We're looking for a talented Customer Service Representative to join our team in Edinburgh Leith. As a Customer Service Representative, you will be responsible for ensuring that our customers receive an exceptional shopping experience, helping them find what they need and answering any questions they may have.About the JobThis is an exciting opportunity to...