Customer Service Advisor

2 weeks ago

Birkenhead, United Kingdom CV-Library Full time

Job Description

Role – Customer Service Advisor (known locally as a Property Manager)

Salary - £23,600 per annum

Location – Haymarket Court, Hinson Street, Birkenhead, Merseyside, CH41 5BX

We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Customer Service Advisors (known locally as a Property Manager), play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service

The Role:

As a Property Manager you will be fully managing a portfolio of properties across our Clive Watkins brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

Coordinate urgent and routine repairs and maintenance

Liaise with trades people/contractors and keeping customers up to date

Organise safety inspections and managing remedial works

Liaise with landlords following regular property visits

Assist customers with general tenancy queries

Carry out weekly partnership calls with colleagues and welcome calls with new customers

Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners

Provide a first-class service to maximise customer retention

Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved

About You:

We’re not just looking for good customer service; we`re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile Therefore you will need the following skills:-

A positive ‘can-do’ approach is essential

Passionate about delivering exceptional customer service

Confident communicator, both verbal and written

Excellent organisational skills with attention to detail

Strong time management skills and able to prioritise workload

Ability to problem solve

Able to remain calm under pressure and work to timescales

What you get in return for a career as a Property Manager:

23 days annual leave increasing with length of service

Pension scheme

Full training, support and guidance

Excellent career progression opportunities throughout the business

Outstanding discounts across retail, entertainment, travel and health

Wellness benefits, we are part of the wellness charity – MIND

Why join us?

Clive Watkin is part of Countrywide and The Connells Group, and is a market leading brand across The Wirral. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

CC00494

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Jones & Chapman Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Birkenhead, Wirral**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Jones & Chapman Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Birkenhead, Wirral**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Jones & Chapman Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Birkenhead, Wirral**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Jones & Chapman Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Birkenhead, Wirral**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Jones & Chapman Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Birkenhead, Wirral**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Jones & Chapman Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Birkenhead, Wirral**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Jones & Chapman Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Birkenhead, Wirral**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Jones & Chapman Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Birkenhead, Wirral**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Jones & Chapman Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Birkenhead, Wirral**. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...

  • Inbound Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Recruit Right Full time

    **Job Title**: Inbound Customer Service Advisor **Salary**:£10.42ph OTE £28K **Location**:Birkenhead Our client is one of the largest inbound and outbound call centres in the country. With a wide variety of campaigns going on at the same time, they are looking to add to their growing team of customer service advisors. They are currently looking to add...

  • Inbound Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Recruit Right Full time

    **Job Title**: Inbound Customer Service Advisor **Salary**:£10.42ph OTE £28K **Location**:Birkenhead Our client is one of the largest inbound and outbound call centres in the country. With a wide variety of campaigns going on at the same time, they are looking to add to their growing team of customer service advisors. They are currently looking to add...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Interaction Recruitment Full time

    Customer Service Advisor 3 Weeks On Site, Moving to Home Based Afterwards **Must be live in or close to Birkenhead** Role Profile: Contract: Temporary to Permanent Hourly Rate: £11.44ph - Paid Weekly Hours: Full Time, Monday - Friday fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm **You will work from home once training is...

  • Service Advisor

    5 months ago

    Birkenhead, United Kingdom Renault Retail Group Full time

    **Service Advisor** **Wirral, CH43** **£29,292 pa + bonus, OTE £33,600 pa** **Mon - Fri 8am to 6pm** **1-in-3 Saturdays 8:30am to 12:30pm** **Renault Wirral seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on Woodchurch Road, Prenton (CH43). Previous...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom CARPENTERS Group Full time

    **Job Purpose** As a Customer Service Advisor you will be the first point of contact for our customers who have suffered a loss following an incident with their vehicle. Treating our customer with understanding and empathy you will capture all the relevant information efficiently and accurately, validating our customer’s policy and confirming indemnity...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Carpenters Group Full time

    **Job Purpose** As a Customer Service Advisor you will be the first point of contact for our customers who have suffered a loss following an incident with their vehicle. Treating our customer with understanding and empathy you will capture all the relevant information efficiently and accurately, validating our customer’s policy and confirming indemnity...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Carpenters Group Full time

    **Job Purpose** As a Customer Service Advisor you will be the first point of contact for our customers who have suffered a loss following an incident with their vehicle. Treating our customer with understanding and empathy you will capture all the relevant information efficiently and accurately, validating our customer’s policy and confirming indemnity...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Carpenters Group Full time

    **PLEASE NOTE: Start date for this role is July 1st. with a 4-6 week training. Following completion of the training period, you will move onto a rolling shift rotation averaging 37hrs p/w working some evening/weekend.** **Job Purpose** As a Customer Service Advisor you will be the first point of contact for our customers who have suffered a loss following...

  • Customer Service Advisor

    1 month ago

    Birkenhead, United Kingdom Perspectv Recruiment Full time

    Customer Service Advisor (Temporary – 8 Weeks)Location: BirkenheadPay: £11.44 per hourHours: Monday to Friday, 9 am – 5 pmStart Date: Monday 14th October We’re looking for friendly people who love helping others! If you're based in Birkenhead and want a temporary role (at least 8 weeks), this could be perfect for you. You’ll be answering calls...

  • Service Advisor

    5 months ago

    Birkenhead, United Kingdom Inchcape Full time

    **Service Advisor - VW Wirral** - £26,862.26 + OTE up to circa £38k_ - 45 Hours. 1 in 3 Saturday mornings._ **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all...

  • Customer Service Advisor

    5 months ago

    Birkenhead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you a customer service professional looking for a new challenge? We are currently seeking a Customer Experience Specialist to join a leading insurance company with a base in either Birkenhead or Manchester. This is a fantastic opportunity to join a dynamic and supportive team, with the added benefit of a hybrid working model. As a...