Customer Service Advisor

2 months ago

Birkenhead, United Kingdom CV-Library Full time

Job Description

Role – Customer Service Advisor (known locally as a Property Manager)

Salary - £23,600 per annum

Location – Haymarket Court, Hinson Street, Birkenhead, Merseyside, CH41 5BX

We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Customer Service Advisors (known locally as a Property Manager), play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service

The Role:

As a Property Manager you will be fully managing a portfolio of properties across our Clive Watkins brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

Coordinate urgent and routine repairs and maintenance

Liaise with trades people/contractors and keeping customers up to date

Organise safety inspections and managing remedial works

Liaise with landlords following regular property visits

Assist customers with general tenancy queries

Carry out weekly partnership calls with colleagues and welcome calls with new customers

Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners

Provide a first-class service to maximise customer retention

Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved

About You:

We’re not just looking for good customer service; we`re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile Therefore you will need the following skills:-

A positive ‘can-do’ approach is essential

Passionate about delivering exceptional customer service

Confident communicator, both verbal and written

Excellent organisational skills with attention to detail

Strong time management skills and able to prioritise workload

Ability to problem solve

Able to remain calm under pressure and work to timescales

What you get in return for a career as a Property Manager:

23 days annual leave increasing with length of service

Pension scheme

Full training, support and guidance

Excellent career progression opportunities throughout the business

Outstanding discounts across retail, entertainment, travel and health

Wellness benefits, we are part of the wellness charity – MIND

Why join us?

Clive Watkin is part of Countrywide and The Connells Group, and is a market leading brand across The Wirral. Our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

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