Customer Service and Claims Advisor

2 days ago


Birkenhead, Wirral, United Kingdom Munich Re Full time
Job Description

As a Customer Service and Claims Advisor, you will deal with initial Claim & Dispute Resolution Service enquiries via telephone, email, and written correspondence, ensuring they are logged on the Claims DRACS system within a set SLA. You will also triage new claims forms received and liaise with customers until the full background is obtained for review by a claims handler.

  • Main Responsibilities:
  • Deal with initial claim enquiries and log them on the Claims DRACS system within a set SLA.
  • Triage new claims forms received and liaise with customers to obtain the necessary information.
  • Preparation of declinatures, written or verbal, documenting decisions on newly created records.
  • Ensure GDPR processes are adhered to including cyber fraud for claims payments.
  • Identify complaints, both written and verbal, following the appropriate Complaints Handling Process.


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