Customer Services Coordinator

1 week ago

Aberdeen, United Kingdom CV-Library Full time

Job Description:-

Responsible for coordinating all rental asset management jobs. This includes facilitation of the job information accurately through Probity and adhering to the new Lean rental process, providing reports for utilization, differed days, lost rental write off, scrapped, etc.

Supports Certification process as required.

Act as main point of contact for nominated customer accounts.

Responsible for coordinating refurbishment jobs. This includes facilitation of the job packages, customer communication and timely / accurate management of quote to cash process.

Facilitation of international mobilization of technicians and test equipment, booking travel i.e. flights, hotels, cars, arranging visas, permits etc. Ensuring all back charges and associated costs are invoiced to customers account.

Ensure regular quality customer communication on all ongoing operations matters (i.e. travel plans, payments, monthly KPIs, up-coming inspection requirements etc). Attend customer meetings as required.

Answering incoming service and sales telephone calls, dealing with any enquiries and redirecting calls accordingly.

Liaise closely with the other coordinators, providing support and cover during periods of holidays or absence.

Works as an effective team player.

Liaise with sales to maximize on OE sales opportunities.

Implement process updates and changes to Rental and Refurb activities.

Requirements

Previous administrative experience at a high level essential, ability to managing customer accounts.

Good communicator with the ability to effectively present information in written and electronic format to the highest standard.

Computer Skills

Excellent IT skills with sound knowledge of Microsoft Office packages including Excel.

Work Environment

Ability to work on own initiative at all times. Flexible and responsive to internal and external customers.

Core Competencies

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and continually develops and improves efficiency within their own role.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks/gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings as required.

Planning/Organising - Prioritises and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly and accurately.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan

  • Customer Services Coordinator

    9 hours ago

    Aberdeen, United Kingdom Tulloch Recruitment Full time

    Job Description:- Responsible for coordinating all rental asset management jobs. This includes facilitation of the job information accurately through Probity and adhering to the new Lean rental process, providing reports for utilization, differed days, lost rental write off, scrapped, etc. Supports Certification process as required. Act as main point of...

  • Service Coordinator

    5 months ago

    Aberdeen, United Kingdom Enerquip Ltd Full time

    **1. ROLE STATEMENT** Responsible for carrying out the service coordination duties in line with customer requirements whilst adhering to Enerquip’s QHSE standards, responsibilities, policies and procedures. **2. MAIN RESPONSIBLITIES** - Carry out the service process in response to customer orders and enquiries to ensure timely and cost effective delivery...

  • Project Coordinator

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom SLB Full time

    Job Summary:As a Project Coordinator at SLB, you will play a crucial role in delivering exceptional customer service by interpreting their aftermarket requirements and ensuring that their agreed technical, commercial, and legal scope of supply and/or service is met to their satisfaction within budget. Key Responsibilities:- Comprehend customer contractual...

  • Training Management Services

    6 months ago

    Aberdeen, United Kingdom 3t Managed Services Full time

    **3t is currently looking to recruit 2x Training Management Services (TMS) Coordinators on 6 month fixed term contracts located in Aberdeen or Montrose.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of...

  • Training Management Services

    6 months ago

    Aberdeen, United Kingdom 3t Managed Services Full time

    **3t is currently looking to recruit 2x Training Management Services (TMS) Coordinators on 6 month fixed term contracts located in Aberdeen or Montrose.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of...

  • Training Management Services

    6 months ago

    Aberdeen, United Kingdom 3t Managed Services Full time

    **3t is currently looking to recruit a Training Management Services (TMS) Coordinator on a permanent contract located in Dyce, Aberdeen.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading...

  • Training Management Services

    5 months ago

    Aberdeen, United Kingdom 3t Managed Services Full time

    **3t is currently looking to recruit a Training Management Services (TMS) Coordinator on a permanent located in Aberdeen or Montrose.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading...

  • Customer Services Administrator

    6 months ago

    Aberdeen, United Kingdom Schlumberger Full time

    **Job Summary** - Are you looking for a role within a thriving, international environment with rapid career progression? Do you have strong administration skills and experience in a customer facing capacity? - We are seeking a Customer Services Administrator who can support the logistics team by facilitating the order and timely delivery of parts for a...

  • Customer Services Administrator

    6 months ago

    Aberdeen, United Kingdom Schlumberger Full time

    Job Summary Are you looking for a role within a thriving, international environment with rapid career progression? Do you have strong administration skills and experience in a customer facing capacity? We are seeking a Customer Services Administrator who can support the logistics team by facilitating the order and timely delivery of parts for a...

  • Customs Coordinator

    6 months ago

    Aberdeen, United Kingdom Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Customs Coordinator

    6 months ago

    Aberdeen, United Kingdom Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Customs Coordinator

    1 month ago

    Aberdeen, United Kingdom CV-Library Full time

    Customs Coordinator (Tier 2) Reports to: Customs Manager Job function/Scope: To effectively assist the client in all aspects of customs compliance administrative duties in accordance with HMRC requirements. Providing specialist knowledge and advice to a variety of clients. Support is provided both in house and remotely via the Customs Hub. Roles &...

  • Project Coordinator

    6 months ago

    Aberdeen, United Kingdom Baker Hughes Full time

    **Would you enjoy leading a team that provides a high-quality service to our customers?** **Do you enjoy creating innovative and strategic solutions to solve complex problems?** **Join our Services and Offshore UK Team** Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work....

  • Trainee Port Agent

    5 months ago

    Aberdeen, United Kingdom Global Port Services Full time

    Job Summary: **Responsibilities**: - Providing services and communicating 3rd parties for vessel port calls in and out of the port(s) - Arranging and managing client requested services - Submitting information on crew and any passengers to the local immigration authorities - Completion of all relevant vessel clearance documentation - Advising Customs of the...

  • Services Project Coordinator

    6 months ago

    Aberdeen, United Kingdom Baker Hughes Full time

    **Do you want to work in the Subsea Projects & Services Team?** **Do you enjoy delivery a high end service to client?** **Join our Subsea Production Systems Team!** Baker Hughes has developed a comprehensive portfolio of systems and products to deliver optimal subsea solutions (SPS). We consistently deliver solutions that meet or exceed even your most...

  • Customer Service Coordinator

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom ENGINEERINGUK Full time

    Salary: £40,000 - £50,000 per annumJob Overview:We are seeking a Retail Team Lead to join our team at ENGINEERINGUK. As a key member of our retail team, you will be responsible for leading by example, driving sales growth, and fostering a positive and inclusive store culture. You will work closely with the management team to maintain a high level of store...

  • Customer Service Supervisor

    6 months ago

    Aberdeen, United Kingdom A9 Kerela Food Ltd Full time

    Supervise and motivate the food and beverage service staff. Oversee and maintain high-quality standards in food and beverage service delivery. Ensure a seamless dining experience by addressing guest concerns and feedback promptly. Manage inventory levels, order supplies, and monitor stock to prevent shortages. Coordinate with the kitchen staff and restaurant...

  • Customer Services Supervisor

    6 months ago

    Aberdeen, United Kingdom James Fisher and Sons plc Full time

    **About the Role**: **Customer Services Supervisor** **Full-time, Permanent** **Westhill, Site-Based with some flexibility** *** **About the Company** JFD is the world leading underwater capability provider, serving the commercial and defence markets with innovative diving, submarine and hyperbaric rescue, technical solutions and services. **The...

  • Client Services Coordinator

    6 months ago

    Aberdeen, United Kingdom Array Training Limited Full time

    **CLIENT SERVICES COORDINATOR** **Company Overview**: Array Training is a well-recognised NDT (Non-Destructive Testing) training, examination, and consultancy company based in Altens Aberdeen, Scotland. As a leading a team of NDT specialists, we take pride in providing first-class training services to a diverse range of clients, including individuals and...

  • Hospitality Service Coordinator

    7 days ago

    Aberdeen, Aberdeen City, United Kingdom RBH Full time

    A 4-star contemporary hotel in Aberdeen is seeking a full-time Hospitality Service Coordinator to join its team. As a key member of the hotel's operations, you will play a crucial role in delivering exceptional guest experiences and maintaining the highest standards of customer service.Company OverviewThe Aberdeen Altens Hotel is managed by RBH Hospitality,...