Customer Services Supervisor

2 weeks ago


Aberdeen, United Kingdom James Fisher and Sons plc Full time

**About the Role**:
**Customer Services Supervisor**
**Full-time, Permanent**
**Westhill, Site-Based with some flexibility**

***

**About the Company**

JFD is the world leading underwater capability provider, serving the commercial and defence markets with innovative diving, submarine and hyperbaric rescue, technical solutions and services.

**The Opportunity**

We have an exciting role for a Customer Services Supervisor to lead and support the Operations and Sales function within the Commercial and Hyperbaric team.

You will be the Customer Services Manager's right hand and will play an integral part in building and maintaining strong interdepartmental relationships, necessary for the success within the company to meet the monthly budgets. This is a very busy and rewarding role, and we are looking for someone who can bring new ideas, look at process improvements, assist with projects and think of new, smarter ways of doing work.

You will have excellent customer service skills as well as hands-on experience in a similar role, leading a team.

**Key Responsibilities**
- Responsible for meeting monthly budgets as set out by the leadership team.
- Work with and support the Operations Coordinators to ensure employee engagement and successful achievement of business KPIs.
- Provide support and assistance to the Customer Services Manager to ensure reporting is accurate and provided on time.
- Drive successful product delivery to JFD clients.
- Engage and liaise with clients throughout potentially difficult situations or complaints ensuring prompt and effective resolution.
- Develop and maintain effective working relationships with all departments and work colleagues.
- Import and export knowledge will be beneficial.
- Experience in a similar role, leading and developing a team.
- Knowledge of ERP systems and MS packages proficiency.
- Strong communication and interpersonal skills with a customer focused approach.
- Demonstrable experience in a customer service leadership role. Experience in a relevant industry such as Oil & Gas, Manufacturing will be beneficial.If this sounds like the next step in your career, click ‘Apply’ now.

**Please note this role may require UK Security Clearance (SC).



  • Aberdeen, United Kingdom Halliburton Energy Services Full time

    Select how often (in days) to receive an alert: We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s...

  • Security Supervisor

    6 days ago


    Aberdeen, United Kingdom ISS Facility Services Full time

    **Security Supervisor** **Contract: Education** **Location: Aberdeenshire** **Hours of work: 50** **Contract Type: Permanent** In the UK, ISS is committed to delivering top-tier facility services that uphold the integrity and aesthetics of buildings. Our comprehensive offerings encompass facilities management, cleaning & hygiene services, maintenance...


  • Aberdeen, United Kingdom Euro Car Parts Full time

    As a Customer Service Advisor, you will be reporting to the Branch Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are engaged and have the necessary tools and resources to deliver...


  • Aberdeen, United Kingdom oilandgas.org.uk Full time

    This is a unique and exciting opportunity to join our MPD group within NOV, we are looking for the industry's brightest minds to further enhance our successful Managed Pressure Drilling business in the Eastern Hemisphere and we are now recruiting for a MPD Wellsite Supervisor. As part of NOV's Wellsite Services Group within the Wellbore Technologies segment,...


  • Aberdeen, United Kingdom TAC Healthcare Full time

    **About The Role**: **About the role**: We’re looking for a Client Service Supervisor to join our Occupational Health team in Aberdeen, on a full-time permanent basis. The role is based across two locations in Aberdeen, working Monday-Friday during office hours. As a Client Service Supervisor, you will support our Client Service Administration team to...

  • Supervisor

    1 month ago


    Aberdeen, United Kingdom Joules Full time

    The grass is greenerat Joules! We have an eye for detail. We care and we challenge. We are creative and commercial, passionate and practical. We are flexible and generous. We inspire hard work and lead with kindness. We have big ambitions and are never afraid to give it some welly. Step into a role as a Temporary Supervisor working in our Aberdeen store...


  • Aberdeen, United Kingdom Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...


  • Aberdeen, United Kingdom Aberdeen Laundry Services Full time

    **Production Supervisor | Keith and Aberdeen area | Full Time | Starting salary of £25,000 with a bonus arrangement linked to KPIs | Relocation package will be provided | 28 days holiday** Aberdeen Laundry Services Limited was conceived in 2008 by two entrepreneurs who were tired of the corporate status quo and wanted to create a têxtiles servicing...


  • Aberdeen, United Kingdom OBM People Full time

    Our client has an exciting opportunity for an experienced Customer & Freight Forwarding Supervisor to join the team on a permanent basis, operating from their Dyce head quarters.Reporting to the Customs Manager, this role will lead a team of customs & freight forwarding professionals, communicating Company goals, safety practices and deadlines. They will...


  • Aberdeen, United Kingdom EnerMech Full time

    This role looks after supervising process related work scopes offshore A leading specialist engineering services company delivering integrated solutions for complex energy and infrastructure projects and operating assets. When we are thriving globally it’s not just about investing in our infrastructure, service offering and technology, but by also...

  • Supervisor

    5 days ago


    Aberdeen, United Kingdom Watermelon Catering Group Full time

    Watermelon Group is a local company which operates 8 venues in Aberdeen and Aberdeenshire. One of our Cafes in Aberdeen is currently on the lookout for an experienced Supervisor. Responsibilities will include but are not limited to; - Being responsible for running organised and well ran shifts. - Financials including cashing up, banking and working to set...


  • Aberdeen, United Kingdom Jackson Hogg Full time

    **Jackson Hogg is thrilled to be working with a well established Manufacturing Company in their search for an Customer Service Representative.** **If you are looking for a unique, exciting career with variety and potential for growth, then here is where to start.** **Business Contribution**: The customer service representative is responsible for the...


  • Aberdeen, United Kingdom OBM People Full time

    Job DescriptionOur client has an exciting opportunity for an experienced Customer & Freight Forwarding Supervisor to join the team on a permanent basis, operating from their Dyce head quarters.Reporting to the Customs Manager, this role will lead a team of customs & freight forwarding professionals, communicating Company goals, safety practices and...


  • aberdeen, United Kingdom OBM People Full time

    Our client has an exciting opportunity for an experienced Customer & Freight Forwarding Supervisor to join the team on a permanent basis, operating from their Dyce head quarters.Reporting to the Customs Manager, this role will lead a team of customs & freight forwarding professionals, communicating Company goals, safety practices and deadlines. They will...


  • Aberdeen, United Kingdom OBM People Full time

    Our client has an exciting opportunity for an experienced Customer & Freight Forwarding Supervisor to join the team on a permanent basis, operating from their Dyce head quarters.Reporting to the Customs Manager, this role will lead a team of customs & freight forwarding professionals, communicating Company goals, safety practices and deadlines. They will...


  • Aberdeen, United Kingdom OBM People Full time

    Our client has an exciting opportunity for an experienced Customer & Freight Forwarding Supervisor to join the team on a permanent basis, operating from their Dyce head quarters.Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Reporting to the Customs Manager, this role will lead...


  • Aberdeen, United Kingdom OBM People Full time

    Our client has an exciting opportunity for an experienced Customer & Freight Forwarding Supervisor to join the team on a permanent basis, operating from their Dyce head quarters. Reporting to the Customs Manager, this role will lead a team of customs & freight forwarding professionals, communicating Company goals, safety practices and deadlines. They will...


  • Aberdeen, United Kingdom OBM People Full time

    Our client has an exciting opportunity for an experienced Customer & Freight Forwarding Supervisor to join the team on a permanent basis, operating from their Dyce head quarters. Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Reporting to the Customs Manager, this role will...


  • Aberdeen, United Kingdom OBM People Full time

    Our client has an exciting opportunity for an experienced Customer & Freight Forwarding Supervisor to join the team on a permanent basis, operating from their Dyce head quarters.Reporting to the Customs Manager, this role will lead a team of customs & freight forwarding professionals, communicating Company goals, safety practices and deadlines. They will...


  • Aberdeen, United Kingdom OBM People Full time

    Our client has an exciting opportunity for an experienced Customer & Freight Forwarding Supervisor to join the team on a permanent basis, operating from their Dyce head quarters. Reporting to the Customs Manager, this role will lead a team of customs & freight forwarding professionals, communicating Company goals, safety practices and deadlines. They will...