Customer Service Team Leader

1 month ago


Cranleigh, United Kingdom CV-Library Full time

First Recruitment Services are delighted to be partnered with our client, an expert in their field. Our client is seeking a Customer Service Team Leader on a temporary to permanent basis to start immediately The hourly pay for the role is between £15.38 - £16.83 per hour.

Customer Service Duties

* Manage the customer service team.

* Ability to answer queries related to the customer journey.

* Manage the customer service processes.

* Supporting the customer service team.

* Attend and participate in relevant meetings.

* Liaise with the finance team, ensuring payments are processed.

* Organise and run daily briefings between customer service team and the warehouse team.

* Run monthly reports and reviews.

* Answering incoming calls, and deal with any customer queries.

* Raising orders onto the system accurately.

Experience:

* Two years’ experience working within a Customer Services environment.

* Experience of ERP System, CRM and Microsoft 365.

* Experience managing a team.

You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

* 24/7 access to NHS approved GP telephone support and prescription services

* Access to the UK's largest employees discount platform

* Specialist medical assistance and support hotline

* Weekly pay

* Hundreds of gym discounts

* 24/7 access to mental health crisis support and counselling.

Due to the urgency of the role apply now for consideration



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