Customer Service Manager

3 weeks ago


Cranleigh, Surrey, United Kingdom Holroyd Howe Full time
Hospitality Operations Supervisor Job Description

About the Role

At Holroyd Howe, we are seeking an experienced Hospitality Operations Supervisor to join our team. As a Hospitality Operations Supervisor, you will be responsible for managing the day-to-day operations of our hospitality services, ensuring that our customers receive a high-quality experience.

Key Responsibilities

  • Manage and lead a team of hospitality staff to ensure excellent customer service and a smooth running of events.
  • Plan, manage, and deliver food and beverage services to meet customer specifications.
  • Lead the customer service team in providing a high-quality service, ensuring compliance with health and safety regulations.
  • Develop and implement training programs for customer service staff to enhance their skills and knowledge.
  • Continuously monitor and evaluate the quality of food, guest services, hygiene, cleanliness, and tidiness of all service areas to ensure customer satisfaction.
  • Manage employee relations and maintain a positive work environment.
  • Contribute to the development of new ideas and initiatives to improve customer experiences and increase revenue.

Requirements

We are looking for a highly motivated and experienced Hospitality Operations Supervisor with a passion for delivering exceptional customer service. The ideal candidate will have previous experience in overseeing hospitality and events, as well as a proven track record of managing teams and implementing training programs.

What We Offer

As a Hospitality Operations Supervisor with Holroyd Howe, you will have the opportunity to work in a dynamic and innovative environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences. We offer a range of benefits, including free meals, career development opportunities, and a competitive salary and benefits package.



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