Customer Service Ambassador

4 weeks ago


Cranleigh, Surrey, United Kingdom Retirement Villages Group Full time

At Retirement Villages Group, we are seeking a skilled Hospitality Assistant to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and creating a warm and inviting atmosphere for our residents.

The ideal candidate will have a genuine desire to enhance the dining experience for our residents and will be able to work efficiently in a fast-paced environment. Key responsibilities include greeting residents warmly, assisting with seating and providing menus, taking food and beverage orders accurately, and serving meals and beverages in a timely manner.

We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents. As a Hospitality Assistant, you will play a key role in ensuring that our residents receive exceptional service during meal times.

Responsibilities:

  • Greet residents warmly as they arrive at the dining area
  • Assist residents with seating and provide menus
  • Take food and beverage orders accurately and efficiently
  • Serve meals and beverages in a timely manner
  • Ensure that residents' dietary preferences and restrictions are accommodated
  • Clear tables and reset them for the next service
  • Provide friendly and attentive service to residents throughout their meal
  • Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
  • Handle residents' concerns or special requests with professionalism and courtesy
  • Maintain cleanliness and organization in the dining area

Requirements:

  • Previous experience in a hospitality setting or in a customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong attention to detail
  • Compassionate and patient demeanor
  • Knowledge of food safety and sanitation guidelines


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