Customer Service Ambassador
4 weeks ago
At Retirement Villages Group, we are seeking a skilled Hospitality Assistant to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and creating a warm and inviting atmosphere for our residents.
The ideal candidate will have a genuine desire to enhance the dining experience for our residents and will be able to work efficiently in a fast-paced environment. Key responsibilities include greeting residents warmly, assisting with seating and providing menus, taking food and beverage orders accurately, and serving meals and beverages in a timely manner.
We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents. As a Hospitality Assistant, you will play a key role in ensuring that our residents receive exceptional service during meal times.
Responsibilities:
- Greet residents warmly as they arrive at the dining area
- Assist residents with seating and provide menus
- Take food and beverage orders accurately and efficiently
- Serve meals and beverages in a timely manner
- Ensure that residents' dietary preferences and restrictions are accommodated
- Clear tables and reset them for the next service
- Provide friendly and attentive service to residents throughout their meal
- Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
- Handle residents' concerns or special requests with professionalism and courtesy
- Maintain cleanliness and organization in the dining area
Requirements:
- Previous experience in a hospitality setting or in a customer service role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail
- Compassionate and patient demeanor
- Knowledge of food safety and sanitation guidelines
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