Customer Service Advisor

3 weeks ago

Cranleigh, United Kingdom Pall-Ex UK Ltd Full time

We are looking for a highly organised customer-focused person who is able to give customers the best service possible. Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers.

**Key Duties and Accountabilities**
- Be the first point of contact for all our key customers
- Monitor the website/sales inbox for any quotations needed and forwarding any collection requests to the collections team
- Monitor and manage all customer accounts to ensure excellent customer service, communication and guidance
- Check all freight due for delivery to see if anything showing an issue or may not be delivered on-time
- Create and circulate customer reports for Key customers
- Check the Pall-Ex Network RCR’s every morning ready to notify relevant personnel regarding damages, delays or service issues
- Chase and monitor consignment ETA's
- Create and distribution rates and pricing for all Cranleigh's services including local, national and International palletised freight distribution
- Support the Accounts departments with any customer invoice queries
- Answer phones and help with network deliveries if needed

**Skills and Personal Attributes**
- Previous experience in the logistics sector
- Excellent customer-facing skills
- Someone who has exceptional interpersonal skills
- Highly organised, strong and influential communicator
- Possess a natural ability and desire for problem-solving
- Have a high level of literacy and numeracy

The working hours for the role are Monday to Friday 8.30am-5.30pm

**What we’d like to give you**
- £26,000 pa plus bonus
- 23 days annual leave plus Bank Holidays (increasing with length of service)
- Great pension scheme with life assurance
- Employee Assistance Programme WeCare
- Free onsite parking
- Opportunities for training and development
- Excellent opportunities for progression within the Company

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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