Customer Service Advisor

7 months ago


Cranleigh, United Kingdom Pallex Full time

**Location**:Cranleigh Distribution Services Limited, 120 Dunsfold Park, Cranleigh GU6 8TB**Working hours**: Monday to Friday 8.30am-5.30pmWe are looking for a highly organised customer-focused person who is able to give customers the best service possible. Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers.**Key Duties and Accountabilities**
- Be the first point of contact for all our key customers
- Monitor the website/sales inbox for any quotations needed and forwarding any collection requests to the collections team
- Monitor and manage all customer accounts to ensure excellent customer service, communication and guidance
- Check all freight due for delivery to see if anything showing an issue or may not be delivered on-time
- Create and circulate customer reports for Key customers
- Check the Pall-Ex Network RCR’s every morning ready to notify relevant personnel regarding damages, delays or service issues
- Chase and monitor consignment ETA's
- Create and distribution rates and pricing for all Cranleigh's services including local, national and International palletised freight distribution
- Support the Accounts departments with any customer invoice queries
- Answer phones and help with network deliveries if needed

**Skills and Personal Attributes**
- Previous experience in the logistics sector
- Excellent customer-facing skills
- Someone who has exceptional interpersonal skills
- Highly organised, strong and influential communicator
- Possess a natural ability and desire for problem-solving
- Have a high level of literacy and numeracy
- Computer literate and able to use Microsoft Office**What we’d like to give you**
- Excellent salary plus bonus
- 23 days annual leave plus Bank Holidays (increasing with length of service)
- Great pension scheme with life assurance
- Employee Assistance Programme WeCare
- Free onsite parking
- Volunteer days
- Opportunities for training and development
- Excellent opportunities for progression within the Company



  • Cranleigh, United Kingdom Office Angels Full time

    **IMMEDIATE START** **Customer Service Advisor - Full Training Provided!** **Monday - Friday** **Location: Cranleigh -Free Parking** **Salary: £23,000** **Start date: ASAP!** - Are you passionate about delivering excellent customer service?_ - Do you thrive when helping others and making a difference?_ **Overview**: An amazing opportunity for an...

  • Customer Advisor

    2 weeks ago


    Cranleigh, United Kingdom Boots Full time

    **Customer Advisor**: Cranleigh, High Street Permanent Full-time, Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...


  • Cranleigh, United Kingdom Pall-Ex UK Ltd Full time

    We are looking for a highly organised customer-focused person who is able to give customers the best service possible. Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers. **Key Duties and...


  • Cranleigh, United Kingdom Pall-Ex UK Ltd Full time

    We are looking for a highly organised customer-focused person who is able to give customers the best service possible. Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers. **Key Duties and...


  • Cranleigh, United Kingdom Pall-Ex UK Ltd Full time

    We are looking for a highly organised customer-focused person who is able to give customers the best service possible. Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers. **Key Duties and...

  • Customer Advisor

    2 weeks ago


    Cranleigh, United Kingdom Boots Full time

    Job Reference: 191581BR Cranleigh, High Street Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...

  • Pharmacy Advisor

    2 weeks ago


    Cranleigh, United Kingdom Boots Full time

    Job Reference: 191583BR Cranleigh, High Street Permanent Full-time **The hourly rate for this role is £10.67 - £11.81 depending on the location** **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the...


  • Cranleigh, United Kingdom Universal Business Team Full time

    We have an exciting opportunity for a Customer Service Executive to join a leading company in the industry. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer...


  • Cranleigh, United Kingdom UBT Full time

    **Description** UBT Recruitment are working with a well established family-run SME based in **Cranleigh. **As a **Customer Service Executive**, you will be responsible for providing exceptional customer service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer...


  • Cranleigh, United Kingdom Tate Full time

    **Customer Service Administrator** IMMEDIATE START AND INTERVIEWS Salary £23k Based in Cranleigh Surrey This is an office-based role: Mon to Fri 9am to 5.30pm Parking available **Our client is an expanding business based in Cranleigh, they have a great role for a recent graduate or experienced Customer Support Administrator.** **Duties and...


  • Cranleigh, United Kingdom Cranleigh Garden Machinery Ltd Full time

    Cranleigh Garden Machinery Ltd is looking for a Sales Advisor to join its busy Cranleigh showroom. The business specialises in selling top-end brands, including Stihl, Hayter, Mountfield, Stiga, Westwood and Toro to the domestic and professional markets. - Deal with customers as the primary contact for the sale of machinery, providing friendly and informed...


  • Cranleigh, Surrey, United Kingdom Notcutts Ltd Full time

    Customer Service Professional WantedWe are looking for a highly skilled and motivated Customer Service Professional to join our team at Notcutts Ltd's Cranleigh Garden Centre Restaurant.About the Job:The successful candidate will be responsible for delivering exceptional customer service and ensuring that all guests have a positive experience.They will be...


  • Cranleigh, Surrey, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking a highly skilled Lodge Manager to lead our team at Manns Lodge, a luxurious retirement community in Cranleigh. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operation of the lodge, providing exceptional customer service to our residents, and managing a team of staff members.Key...


  • Cranleigh, United Kingdom Tate Full time

    **Graduate Customer Service Administrator** IMMEDIATE START AND INTERVIEWS Salary £23k Based in Cranleigh Surrey This is an office-based role: Mon to Fri 9am to 5.30pm Parking available **Our client is an expanding business based in Cranleigh, they have a great role for a recent graduate or experienced Customer Support Administrator.** **Duties and...


  • Cranleigh, United Kingdom MOT Juice Ltd. Full time

    **FRONT OF HOUSE - AUTOMOTIVE** Position: Front of House / Administrator - Multiple locations **Salary**: Up to £27,000 per year Location: Crawley, Cranleigh & Ewhurst - Essential that this is commutable Hours: 40 hours per week NO WEEKENDS Holidays: 28 Days per annum (Includes bank holidays) We aren't looking for someone with extensive front of...

  • HR Advisor

    2 weeks ago


    Cranleigh, United Kingdom Workshop Recruitment Full time

    **HR Advisor** **£30K plus benefits** **Cranleigh, Surrey** Reporting to the HR Business Partner (HRBP), this role provides advice and support to managers and staff on a range of HR and employment issues and manages HR processes and procedures to provide a high quality, business focused service across the organisation. **Duties** - As the initial point...

  • Customer Assistant

    7 months ago


    Cranleigh, United Kingdom M&S Full time

    **All the details** **Week 1**: **Sunday: 07:00-15:00** **Monday: 06:00-14:00** **This vacancy is temporary** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    7 months ago


    Cranleigh, United Kingdom M&S Full time

    **All the details** Week 1 Wednesday, Thursday, Friday, Saturday - 17:30-21:30 Week 2 Monday - 17:30-21:30 Tuesday - 12:45-21:30 Friday - 17:30-21:30 This is a temporary vacancy **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    7 months ago


    Cranleigh, United Kingdom M&S Full time

    **All the details** **Tuesday 04:30-08:30** **Wednesday 04:30-08:30** **Friday - 04:30-08:30** **Saturday - 04:30-08:30** **This is a temporary vacancy** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    7 months ago


    Cranleigh, United Kingdom M&S Full time

    **All the details** **This is a permanent position of 16 hours per week** **Week 1**: **Tue 4:30-8:30** **Thu 4:30-8:30** **Fri 4.30-8.30** **Sat 4:30-8:30** **Week 2**: **Mon 4.30-8.30** **Tue 4.30-8.30** **Wed 4.30-8.30** **Thu 4.30-8.30** **Applicants must be over 18 years of age due to the start time of the position. Please note public transport does...