Customer Service Manager

18 hours ago


Manchester, United Kingdom CV-Library Full time

FS UK

Customer Service Manager
Location: Manchester, Greater Manchester
Salary: Up to £35,000 per annum
Ref: 2337EM

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 2337EM

The company:
A well-established British company conducts domestic and international business with suppliers and clients in over 50 countries.

Main duties:
To be leading a team of customer service representatives and working closely with internal teams to guarantee that our clients always receive the best possible service.

The Role:
- To oversee the daily functions of the customer service department
- To ensure efficient handling of customer inquiries, order entry, and timely resolution of issues, and adherence to service standards
- To coordinate and oversee the efficient distribution and timely updates of new price lists, ensuring seamless communication both internally and externally
- To coordinate with carriers to ensure timely and accurate delivery of products
- To effectively manage credit control processes, it is imperative to provide robust support for activities such as order release and backorder management
- To assist the Head of Sales in effectively managing key accounts and addressing their daily requirements
- To keep track of back orders and monitor sales orders to effectively manage inventory
- To create an environment which encourages ownership, responsibility and accountability

The Candidate:
- Experience in leading the team
- Proactive in ensuring the team/customer has a positive outcome at all times
- Skilled at establishing strong relationships at every level
- Strong multitasking abilities, excels in prioritization, pays keen attention to detail, and adeptly handles a diverse range of tasks
- Ability to address product availability issues before they impact the customer
- Understand and learn new products as they are released for sale
- Self-motivated attitude, conscientious and excellent personal discipline
- Computer literate MS Excel knowledge is essential
- Excellent communication & interpersonal skills
- Confident, proactive & dynamic

Salary: Up to £35,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Customer Care Officer

    4 months ago


    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...


  • Manchester, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job SummaryAs a Customer Service Representative in our Asset Management team, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for customers, handling their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide timely and effective responses to customer...


  • Manchester, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job SummaryAs a Customer Service Representative in our Asset Management team, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for customers, handling their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide timely and effective responses to customer...


  • Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively with English customers. - Analyze customer needs and provide appropriate solutions or recommendations. - Upsell products or services to...


  • Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively in both English and Spanish to assist bilingual customers. - Analyze customer needs and provide appropriate solutions or recommendations. -...

  • Customer Care Officer

    4 months ago


    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...


  • Manchester, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our Customer and Digital Connect department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via...


  • Manchester, United Kingdom Eco Assets Manager Full time

    **Job Title: Native Speaker Customer Care Officer** **Job Type**: Contract **Company Overview**: Join our dynamic team as a Native Speaker Customer Care Officer in Stockport, Manchester. We are a forward-thinking company committed to delivering exceptional customer experiences. If you're passionate about customer service and fluent in a native language, we...


  • Manchester, United Kingdom Select Service Partner UK Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Select Service Partner UK Ltd. As a Team Member, you will play a pivotal role in delivering exceptional customer experiences and contributing to the success of our business.Key ResponsibilitiesEngage with customers and provide an outstanding...


  • Manchester, United Kingdom Select Service Partner UK Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Select Service Partner UK Ltd. As a Team Member, you will play a pivotal role in delivering exceptional customer experiences and contributing to the success of our business.Key ResponsibilitiesEngage with customers and provide an outstanding...


  • Manchester, United Kingdom Wheelchair Transport Service, Inc. Full time

    Join Our Team as a BMS Service EngineerAbout the RoleWe are seeking a highly skilled BMS Service Engineer to join our team at Wheelchair Transport Service, Inc. as a key member of our service and small projects division. As a BMS Service Engineer, you will be responsible for providing expert technical support and services to our clients in the North West...


  • Manchester, United Kingdom Wheelchair Transport Service, Inc. Full time

    Join Our Team as a BMS Service EngineerAbout the RoleWe are seeking a highly skilled BMS Service Engineer to join our team at Wheelchair Transport Service, Inc. as a key member of our service and small projects division. As a BMS Service Engineer, you will be responsible for providing expert technical support and services to our clients in the North West...


  • Manchester, United Kingdom The Portfolio Group Full time

    Customer Service Manager 5 days a week in office Based in Manchester City Job Overview: We are seeking a dedicated and experienced Team Manager to lead and support a team of 20 in a fast-paced environment. The ideal candidate will have a strong focus on quality, empathy, and customer service, while also driving improvements in operational efficiency. In...


  • Manchester, United Kingdom CV-Library Full time

    Customer Service Manager 5 days a week in office Based in Manchester City Job Overview: We are seeking a dedicated and experienced Team Manager to lead and support a team of 20 in a fast-paced environment. The ideal candidate will have a strong focus on quality, empathy, and customer service, while also driving improvements in operational efficiency. In...


  • Manchester, United Kingdom The Pilot Group Full time

    The Pilot Group Customer Service Manager Our businesses cover electrical wholesale, energy management, EV charging and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group- they are in essence a global trading business. ESL...


  • Manchester, United Kingdom Four Recruitment Ltd Full time

    **Job Summary**Four Recruitment Ltd is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for ensuring seamless and exceptional service delivery to our clients.Key Responsibilities:Manage a team of logistics, internal account executives, and sales support administrators to deliver...


  • Manchester, United Kingdom Four Recruitment Ltd Full time

    **Job Summary**Four Recruitment Ltd is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for ensuring seamless and exceptional service delivery to our clients.Key Responsibilities:Manage a team of logistics, internal account executives, and sales support administrators to deliver...


  • Manchester, United Kingdom Four Recruitment Ltd Full time

    **Job Summary**Four Recruitment Ltd is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for ensuring seamless and exceptional service delivery to our clients.Key Responsibilities:Manage a team of logistics, internal account executives, and sales support administrators to deliver...


  • Manchester, United Kingdom OGJS Customer support Full time

    Business Development Manager – Oilandgasjobsearch.comEarnings - £75,000 OTE Job DescriptionApplicants must have a minimum 3 years of experience in Business Development, ideally in the Oil & Gas or Energy sector.We are looking for an analytical, driven and results-oriented Business Development Manager to drive the oil and gas jobsearch.com brand across...