Customer Service Manager

2 weeks ago


Manchester, United Kingdom Four Recruitment Ltd Full time

**Job Summary**

Four Recruitment Ltd is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for ensuring seamless and exceptional service delivery to our clients.

Key Responsibilities:

  • Manage a team of logistics, internal account executives, and sales support administrators to deliver outstanding customer service.
  • Oversee the management of key client accounts to ensure client satisfaction and retention.
  • Develop and maintain key client KPI/SLA dashboards for regular review meetings.
  • Manage client contracts, including reviewing aged stock and ensuring timely delivery.
  • Lead the client on-boarding process, ensuring a smooth transition for new clients.
  • Prepare and present regular reports on sales performance, account status, and team productivity.
  • Project manage the client tender process, collaborating with cross-functional teams to gather necessary information.
  • Work closely with marketing to identify and pursue new business opportunities.
  • Review and upgrade our CRM systems to ensure optimal performance.
  • Serve as the primary point of contact for inbound sales enquiries, qualifying leads and ensuring timely follow-up.

Requirements:

  • Proven track record in a B2B environment managing large contracts.
  • Proficiency in CRM software and previous team management experience.
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.

About Us:

Four Recruitment Ltd is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to sustainability and strive to make a positive impact on our community.



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