Customer Service Administrator | friendly

2 days ago


Maidstone, United Kingdom CV-Library Full time

JOB TITLE: Customer Service Administrator

LOCATION: Maidstone, Kent

SALARY: £24,500 to £26,000

HOURS: 8.30am to 5.30pm, Monday to Friday

BENEFITS:

20 days annual leave + paid bank holidays, competitive pension, career opportunities and so much more.

Are you an experienced administrator with a knack for providing exceptional customer service? Are you passionate about attention to detail and possess strong organisational skills? If so, we have an exciting opportunity for you We are currently seeking a Customer Service Administrator to join a dynamic team and contribute to their continued success.

The role:

The Customer Service Administrator plays a crucial role in managing customer contracts, fostering positive customer relationships, ensuring compliance, and contributing to the success of the company's operations.

Your key responsibilities would be:

Acting as first line of contact for Customers, to always provide outstanding Customer Service and answer all incoming calls and emails professionally
Dealing with day-to-day enquiries from Customers, Operations Managers, Engineers and External Contractors
Raising work orders for all customer call outs and associated tasks
Liaising with customers in regard to progress of open tasks (engineer attendance, call outs, parts delivery etc)
Scheduling all engineering calls and quoted works, assigning engineering resource to task ensuring SLA of task is achieved
Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible
Applying for all appropriate permits/hire of equipment to ensure completion of tasks
Working together with the Contract Administration team to monitor engineer work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements
Ensuring engineer schedule is kept up to date with holiday, appointments, and engineer sickness
Produce daily, weekly, and monthly customer open call reports, highlighting any issues to the Contract Administration Supervisor

We'd love to speak to candidates with the following skills:

Strong Administrative Experience: Previous experience in an administrative role demonstrating proficiency in office procedures and systems.
Excellent Customer Service: Proven track record of delivering exceptional customer service, with strong communication and interpersonal skills.
Attention to Detail: A keen eye for detail and the ability to spot errors or inconsistencies in documentation.
Scheduling Experience (Preferred): Experience in coordinating appointments and managing calendars is preferred but not essential.Next steps:

If this sounds like an ideal position for you and you have the experience outlined above, then please apply today. Our client is offering immediate interviews

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website



  • Maidstone, United Kingdom Apogee Corporation Full time

    **Job Title Customer Service Administrator** **Location Aylesford, Maidstone** **Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 4 days office, one day remote working** **Excellent and competitive Salary** **About us** Winner of the PrintIT Awards for Employee Experience 2021, A_pogee Corporation_ provide Managed Workplace, Managed Print and...


  • Maidstone, United Kingdom Apogee Managed Services Full time

    **Job Title Customer Service Administrator x 2** **Location Aylesford, Maidstone** **Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 4 days office, one day remote working** **Excellent and competitive Salary** **About us** Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print...


  • Maidstone, United Kingdom Yodel Full time

    **Customer Service Administrator - Maidstone (ME20)**: **Role Overview**: Customer Service Administrator - Maidstone, ME20 - £11.12 ph - 9am-5pm - 37.5 Hours per Week - Working 5 days on a Rota between Monday - Sunday - Permanent **Benefits**: - Free On Site Parking - Opportunities to progress - Overtime always available! - Uniform provided - 28 Days...


  • Maidstone, United Kingdom Apogee Managed Services Full time

    **Job Title Administrator - Customer Services team** **Location Aylesford, Maidstone** **Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 4 days office, one day remote working** **Excellent and competitive Salary** **About us** Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed...


  • Maidstone, United Kingdom Apogee Corporation Limited Full time

    As our Customer Support & Planning Coordinator, you’ll play a crucial role in maintaining excellent client relationships and ensuring top-level customer satisfaction. Acting as the primary contact point, you will handle enquiries, resolve issues promptly, coordinate field services efficiently, and support our commitment to delivering exceptional customer...


  • Maidstone, United Kingdom Mint Limited Full time

    An opportunity to join a growing business in the role of Customer Service Administrator in a local, busy office taking incoming calls from both private customers and clients. Supporting customers with Samsung products including TV's and kitchen appliances, the position is as customer service-based role which includes updating web based systems, making &...


  • Maidstone, United Kingdom Group FX Limited Full time

    An opportunity to join a growing business in the role of Customer Service Administrator in a local, busy office taking incoming calls from both private customers and clients. Supporting customers with Samsung products including TV's and kitchen appliances, the position is as customer service-based role which includes updating web based systems, making &...


  • Maidstone, United Kingdom Civil Service Insurance Society Full time

    As a member of our customer services team you will be expected to: - Be capable of working collaboratively and flexibly with team members to ensure that business needs are met - Manage your responsibilities in a fast paced working environment - Give technical and administrative assistance to and communicate effectively with customers - Fulfil the demands...

  • Team Administrator

    4 months ago


    Maidstone, United Kingdom Service Care Full time

    **Job title**: Team Administrator **Location**: Maidstone, ME14 (Hybrid working - 2days in office and 3 from home) **Start Date**: ASAP **Contract Type**: temporary until end of September **Weekly Hours**: 36 hours per week **Work Pattern**:Monday - Friday, 09:00am - 05:00pm We would like an experienced an Administrator person with good communication...


  • Maidstone, United Kingdom Wilmoths Full time

    As a Customer Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle...


  • Maidstone, Kent, United Kingdom Kent and Medway NHS & Social Care Partnership Trust Full time

    Job OverviewThe EFM Business Support Administrator will provide administrative support to the EFM team, assisting with tasks such as report creation, minute taking, and holiday cover. This role will also assist with recruitment and require access to various systems and processes. Additionally, the EFM Business Support Administrator will be responsible for...


  • Maidstone, Kent, United Kingdom Kent and Medway NHS & Social Care Partnership Trust Full time

    Job OverviewThe EFM Business Support Administrator will provide administrative support to the EFM team, assisting with tasks such as report creation, minute taking, and holiday cover. This role will also assist with recruitment and require access to various systems and processes. Additionally, the EFM Business Support Administrator will be responsible for...


  • Maidstone, Kent, United Kingdom Burtons Medical Equipment Ltd Full time

    OverviewWe are experiencing significant growth and are seeking a skilled Service Operations Coordinator to enhance our Service Division Team.About UsBurtons Medical Equipment is a premier manufacturer and distributor, providing comprehensive aftercare support for a wide range of veterinary capital equipment. We pride ourselves on being an independent,...


  • Maidstone, Kent, United Kingdom Burtons Medical Equipment Ltd Full time

    OverviewWe are experiencing significant growth and are seeking a skilled Service Operations Coordinator to enhance our Service Division Team.About UsBurtons Medical Equipment is a premier manufacturer and distributor, providing comprehensive aftercare support for a wide range of veterinary capital equipment. We pride ourselves on being an independent,...


  • Maidstone, United Kingdom Office Angels Full time

    JOB TITLE: Customer Service Administrator LOCATION: Maidstone, Kent SALARY: £24,500 to £26,000 HOURS: 8.30am to 5.30pm, Monday to Friday BENEFITS: 20 days annual leave + paid bank holidays, competitive pension, career opportunities and so much more. Are you an experienced administrator with a knack for providing exceptional customer service? Are you...

  • Service Administrator

    3 months ago


    Maidstone, United Kingdom Glosrose Engineering Limited Full time

    **Service Administrator - The Role** Reporting directly to the Service Controllers, the Service Administrator role is a proactive and important role within the Glosrose Service Team with responsibility for all related enquiries. You will be responsible for all administrative and other tasks to ensure smooth running of the department, showing a high level of...


  • Maidstone, Kent, United Kingdom Lookers Full time

    Exciting Opportunity at Lookers Mercedes BenzJob Summary:We are seeking a highly skilled and enthusiastic individual to join our team as a Showroom Host at Lookers Mercedes Benz. As the first point of contact for our customers, you will be responsible for providing exceptional customer experiences and ensuring a positive and welcoming environment for all...

  • Service Administrator

    13 hours ago


    Maidstone, United Kingdom Auto Skills UK Full time

    Service Administrator Job OpportunityWe are seeking an experienced Service Administrator to join our team at Auto Skills UK. As a leading provider of Permanent and Temporary staffing solutions, we are looking for a candidate with commercial experience and excellent customer service skills.Key Responsibilities:Provide exceptional customer service to clients...


  • Maidstone, United Kingdom Auto Skills UK Full time

    Service Administrator Job Details**Job Summary:**Auto Skills UK is seeking an experienced Service Administrator to join our team.**Key Responsibilities:*** Provide exceptional customer service to our clients* Manage and maintain accurate records of warranty and service administration* Collaborate with our team to ensure seamless service delivery* Utilize...


  • Maidstone, United Kingdom Auto Skills UK Full time

    Service Administrator Job Details**Job Summary:**Auto Skills UK is seeking an experienced Service Administrator to join our team.**Key Responsibilities:*** Provide exceptional customer service to our clients* Manage and maintain accurate records of warranty and service administration* Collaborate with our team to ensure seamless service delivery* Utilize...