Complaints Handler

2 months ago


Cheadle Borough of Stockport, United Kingdom CV-Library Full time

Summary:

Part of a team who ensures timely and accurate administration of any complaints received by the company, including the company's introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as the company's policies and procedures.

Responsibilities:

To ensure that all inbound complaints are thoroughly investigated within regulatory time frames.
To openly and fairly review each customer complaint without bias or personal opinion.
To take ownership throughout the decision-making process, communicating your reasoning, ensuring obligations are met with relevant legislation, including the Consumer Credit Act, FCA, FOS and the FLA code of practice, while keeping the customer at the heart.
Establish telephone contact with customers to gain a full understanding of their complaints in order to progress to a fair outcome as quickly as possible.
Ensure that all complaints are handled with the highest standard of customer care.
Build excellent relationships with third-party service providers, dealer networks and the sales team to review and resolve any quality concerns.
To liaise confidently with 3rd parties to investigate appropriately
To maintain a complaints database with correct and relevant information at all times.

Experience:

Experience working within the motor finance industry with experience handling vehicle quality issues and complaints or Section 75 claims on lending products
Knowledge of the FCA's Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Knowledge of GDPR and the DPA Act
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Self-motivated and able to work autonomously

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy



  • Cheadle, Borough of Stockport, United Kingdom Service Care Solutions Full time

    Job Title: Complaints Administrator Work Pattern: 35 hours per week Duration: Permanent Location: Cheadle SK8 Salary £23k - 25k About the Role: Are you a motivated and detail-oriented professional with a passion for organisation and problem-solving? We're seeking a Complaints Administrator to join a dynamic team in the Motor Industry. This...


  • Cheadle, Borough of Stockport, United Kingdom CV-Library Full time

    Job Title: Complaints Administrator Work Pattern: 35 hours per week Duration: Permanent Location: Cheadle SK8 Salary £23k - 25k About the Role: Are you a motivated and detail-oriented professional with a passion for organisation and problem-solving? We're seeking a Complaints Administrator to join a dynamic team in the Motor Industry. This...

  • Complaints Handler

    7 months ago


    Cheadle, United Kingdom Freedom Group Action 365 Full time

    How does working 4 days for the same salary as 5 sound? No really, there’s no catch. We’re a great bunch here at the Freedom Services Group, and we’re all about looking after our employees. Which is why we’ve recently trialled a 4-day working week for all staff. Freedom services are going through an exciting phase of growth, and we’re looking for...


  • Cheadle, United Kingdom Service Care Solutions Full time

    Job Title: Complaints Administrator Work Pattern: 35 hours per week Duration: Permanent Location: Cheadle SK8 Salary £23k - 25kAbout the Role: Are you a motivated and detail-oriented professional with a passion for organisation and problem-solving? We're seeking a Complaints Administrator to join a dynamic team in the Motor Industry. This fast-paced role...


  • Cheadle, United Kingdom Freedom Group Action 365 Full time

    How does working 4 days for the same salary as 5 sound? No really, there’s no catch. We’re a great bunch here at the Freedom Services Group, and we’re all about looking after our employees. Which is why we’ve recently trialled a 4-day working week for all staff. Freedom services are going through an exciting phase of growth, and we’re looking for...

  • Account Handler

    4 weeks ago


    Featherstone, City and Borough of Wakefield, United Kingdom Vermelo RPO Full time

    As an Account Handler, you will provide quotations for New Business, Existing Business and Renewals to assist the Branch and be a referral point for the Trainees. The role requires dealing with clients in the branch, over the phone and via e-mail to ensure sales and retention targets are maximised, through the provision of efficient communication &...

  • Account Handler

    2 months ago


    Featherstone, City and Borough of Wakefield, United Kingdom CV-Library Full time

    As an Account Handler, you will provide quotations for New Business, Existing Business and Renewals to assist the Branch and be a referral point for the Trainees. The role requires dealing with clients in the branch, over the phone and via e-mail to ensure sales and retention targets are maximised, through the provision of efficient communication &...

  • Admin Assistant

    4 weeks ago


    Cheadle Hulme, United Kingdom The Workplace Consultancy Full time

    My client is a leader within the Automotive Industry – they have a role for a Complaints Administrator based in Cheadle They are looking for a self motivated individual to work within a fast-paced complaints department for a Credit Broker for the Motor Industry. The administration role is to aid the complaints team by managing a central mailbox responding...

  • Admin Assistant

    4 weeks ago


    Cheadle Hulme, United Kingdom CV-Library Full time

    My client is a leader within the Automotive Industry – they have a role for a Complaints Administrator based in Cheadle They are looking for a self motivated individual to work within a fast-paced complaints department for a Credit Broker for the Motor Industry. The administration role is to aid the complaints team by managing a central mailbox...

  • Admin Assistant

    1 week ago


    Cheadle Hulme, United Kingdom The Workplace Consultancy Full time

    My client is a leader within the Automotive Industry – they have a role for a Complaints Administrator based in CheadleThey are looking for a self motivated individual to work within a fast-paced complaints department for a Credit Broker for the Motor Industry. The administration role is to aid the complaints team by managing a central mailbox responding...


  • Cheadle, United Kingdom Freedom Group Action 365 Full time

    How does working 4 days for the same salary as 5 sound? No really, there’s no catch. We’re a great bunch here at Freedom Services, and we’re all about looking after our employees. Which is why we’ve recently trialled a 4-day working week for all staff. Freedom services are going through an exciting phase of growth, and we’re looking for...


  • Cheadle Hulme, Stockport, United Kingdom CV-Library Full time

    We're Looking For: Service Care Solutions is seeking a self-motivated and eager Complaints Administrator to join its dynamic team. In this role, you will be responsible for managing a central mailbox, logging and categorising complaints, and following company guidelines and policy requirements for complaint handling. You will also assist complaint handlers...


  • Cheadle Hulme, Stockport, United Kingdom CV-Library Full time

    About the Role: Service Care Solutions is seeking a motivated and detail-oriented Complaints Administrator to join its dynamic team in the Motor Industry. This fast-paced role involves providing crucial administrative support to the Complaints Department.The ideal candidate will have a minimum of 12 months in an administrative role, with experience in the...


  • City Of London, United Kingdom Finitas Full time

    Job Title: Account Handler\This role involves managing existing client relationships, offering new services or products, resolving complaints, collaborating with compliance, and analyzing management information.\We are looking for a skilled Insurance Professional to fill this position at Finitas in London/Hybrid. The ideal candidate will have minimum 2 years...


  • City of London, United Kingdom Finitas Full time

    Job DescriptionAbout the Role:Finitas is a leading insurance broker seeking a skilled Client Relationship Specialist to join their team in London or Hybrid work arrangement. As an Account Handler, you will play a key role in managing client relationships, offering new services, resolving complaints, and collaborating with compliance teams.The ideal candidate...


  • City Of London, United Kingdom Finitas Full time

    Client Relationship Manager\We are looking for a highly skilled Account Handler to join our team at Finitas in London/Hybrid.\The salary for this role is £45,000-60,000 per annum (dependent on experience).\About the Position\This is a unique opportunity to develop your skills in insurance broking and build strong relationships with clients.\Manage client...


  • City of London, United Kingdom Finitas Full time

    Account Management Professional Job DescriptionFinitas is a leading insurance broker looking for an experienced Account Management Professional to join their team in London or Hybrid work arrangement. This role offers a competitive salary between £35,000 - £50,000 (dependent on experience) and provides opportunities for career growth and development.As an...


  • City Of London, United Kingdom Finitas Full time

    Account Management Specialist\We are seeking a skilled Client Relationship Manager to join our team at Finitas in London/Hybrid.\The ideal candidate will have minimum 2 years of experience as an Account Handler and 2 years in an insurance broking environment.\The salary for this role is £40,000-55,000 per annum (dependent on experience).\About the Role\This...


  • City of London, United Kingdom Finitas Full time

    About the OpportunityWe are excited to offer a unique chance to join our team as an Insurance Broker Liaison. This role offers a competitive salary between £35,000 - £50,000 (dependent on experience) and provides opportunities for career growth and development.This position involves managing client relationships, developing new business opportunities, and...


  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    Creditor Liaison Officer **PURPOSE OF JOB** - Answering inbound calls from creditors. - Making outbound calls to creditors - Negotiating desirable outcomes for clients with creditors - Answering Client queries, - General support for other members of staff, - Liaising with staff in other departments and with external contacts. - Logging incoming creditor...