Complaints Administrator
6 months ago
How does working 4 days for the same salary as 5 sound? No really, there’s no catch.
We’re a great bunch here at the Freedom Services Group, and we’re all about looking after our employees. Which is why we’ve recently trialled a 4-day working week for all staff.
Freedom services are going through an exciting phase of growth, and we’re looking for enthusiastic and motivated people to join our team.
As part of our team you’ll also get some amazing benefits.
Does this sound like your kind of place to work? Here’s what we’d like from you
**About us**
We are the Freedom Group and we're passionate about what we do; protecting people, their property, their valued possessions, and the things they love. We provide a range of services to business partners and customers including insurance underwriting, distribution of insurance products and management of motor claims.
Our team is based in Cheadle, Cheshire but we've adopted a successful hybrid approach where remote and flexible working is very much at the forefront. In addition to a competitive salary, we provide a range of great benefits including:
- Reduced hours benefit (4 day week).
- Paid day off for your birthday
- Private healthcare after 6 months service
- Enhanced Maternity & Paternity policy (qualifying period)
- Company sick pay (qualifying period)
- Competitive holiday allowance
- Company pension contribution
- Social events throughout the year
- Company discount & benefit scheme
- Free eyecare vouchers
- Death in service policy
As an employee of the Freedom Group, you will find a fun working environment and an inclusive culture where everyone feels valued and respected, and we're looking to add some new faces to our growing team.
The role-holder is responsible for the maintenance of internal complaint inboxes, logging new complaints on the in-house system and distributing the cases to the complaint handlers. Additionally, assisting the team on inbound calls when required.
**Core Skills**
- Previous administration experience
- Previous customer service experience.
- A good level of organisational skills and attention to detail
- Good level of written and spoken communication skills.
- An attention to detail and an ability to accurately record of information.
- The ability to multi-task in a complex environment is essential.
- You must have the ability to learn and develop through continuous training and support, to ensure you are providing exceptional service.
- The ability to operate in a fast-paced environment.
- General administrative activities to support the business unit.
- Recording all complaints in line with the business complaints handling procedure and the Quality Assurance framework.
- Allocating complaints to handlers.
- Contribute to the success of your business unit.
- Potential telephone work both inbound and outbound to customers
- To have an optimistic and enthusiastic approach to everything you do.
- Be passionate in achieving our goals.
- Take pride and accountability of the success of the company.
- Do not look for blame, look for a solution.
- Actively seek ideas for continuous improvement.
- Listen to each other and embrace change.
- Be honest and respectful with each other.
- Ensure “doing right by you” is applied across your team, customers and business partners.
- Adhere to company policies, procedures & regulatory requirements including the protection of client and company data.
- Demonstrate confidence to deal with our customers over the phone (when/if required)
**Preferred Skills**
- Previous insurance experience would be advantageous.
- Previous complaint handling experience would be advantageous.
**Confidentiality & Compliance**
- To ensure confidentiality of all information is maintained always.
- Ensure consumer duty values and principles are observed and applied always.
- Ensure adherence to FCA policies and procedures always.
**Other duties**
- To work positively and inclusively with all colleagues, customers, and business partners to promote a workplace that values equality and diversity
- To adhere to all company policies and procedures as set out in the company handbook
If you think this sounds like you then please get in touch, we'd love to hear from you
**Job Type**: Part-time
Pay: Up to £23,400.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
- Complaint handling: 1 year (preferred)
- Insurance: 1 year (preferred)
Work Location: Hybrid remote in Cheadle
-
Complaints Administrator
1 week ago
Cheadle, United Kingdom Service Care Solutions Full timeJob Title: Complaints Administrator Work Pattern: 35 hours per week Duration: Permanent Location: Cheadle SK8 Salary £23k - 25kAbout the Role: Are you a motivated and detail-oriented professional with a passion for organisation and problem-solving? We're seeking a Complaints Administrator to join a dynamic team in the Motor Industry. This fast-paced role...
-
Complaints Administrator
3 weeks ago
Cheadle, Borough of Stockport, United Kingdom Service Care Solutions Full timeJob Title: Complaints Administrator Work Pattern: 35 hours per week Duration: Permanent Location: Cheadle SK8 Salary £23k - 25k About the Role: Are you a motivated and detail-oriented professional with a passion for organisation and problem-solving? We're seeking a Complaints Administrator to join a dynamic team in the Motor Industry. This...
-
Complaints Administrator
3 weeks ago
Cheadle, Borough of Stockport, United Kingdom CV-Library Full timeJob Title: Complaints Administrator Work Pattern: 35 hours per week Duration: Permanent Location: Cheadle SK8 Salary £23k - 25k About the Role: Are you a motivated and detail-oriented professional with a passion for organisation and problem-solving? We're seeking a Complaints Administrator to join a dynamic team in the Motor Industry. This...
-
Complaints Handler
2 months ago
Cheadle, United Kingdom SRG Full timeJob Title - Complaints Handler / Complaints Team Leader / Complaints Quality CheckersSummary:Part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as...
-
Complaints Handler
2 months ago
Cheadle, United Kingdom SRG Full timeJob Title - Complaints Handler / Complaints Team Leader / Complaints Quality CheckersSummary:Part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as...
-
Complaints Handler
2 months ago
Cheadle, UK, Greater Manchester, United Kingdom SRG Full timeJob Title - Complaints Handler / Complaints Team Leader / Complaints Quality CheckersSummary:Part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as...
-
Complaints Handler
2 months ago
Cheadle, Borough of Stockport, United Kingdom CV-Library Full timeSummary: Part of a team who ensures timely and accurate administration of any complaints received by the company, including the company's introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as the company's policies and procedures. Responsibilities: To ensure that...
-
Administrative Coordinator
3 days ago
Cheadle Hulme, Stockport, United Kingdom CV-Library Full timeAbout the Role: Service Care Solutions is seeking a motivated and detail-oriented Complaints Administrator to join its dynamic team in the Motor Industry. This fast-paced role involves providing crucial administrative support to the Complaints Department.The ideal candidate will have a minimum of 12 months in an administrative role, with experience in the...
-
Complaints Team Leader
2 months ago
Cheadle, Borough of Stockport, United Kingdom CV-Library Full timeSummary: Part of a team who ensures timely and accurate administration of any complaints received by the company, including the company's introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as the company's policies and procedures. Responsibilities: To ensure that...
-
Administrator
7 months ago
Cheadle, United Kingdom Human Appeal Full timeHere at **Human Appeal,** we have an exciting opportunity for an **Administrator **to join our team based in our HQ at **Cheadle, Greater Manchester**.You will join us on a full-time basis on a zero hour contract and in return you will receive national minimum wage per hour. Human Appeal is a faith-based charity that aims to abolish poverty by providing...
-
Admin Assistant
4 weeks ago
Cheadle Hulme, United Kingdom The Workplace Consultancy Full timeMy client is a leader within the Automotive Industry – they have a role for a Complaints Administrator based in Cheadle They are looking for a self motivated individual to work within a fast-paced complaints department for a Credit Broker for the Motor Industry. The administration role is to aid the complaints team by managing a central mailbox responding...
-
Admin Assistant
4 weeks ago
Cheadle Hulme, United Kingdom CV-Library Full timeMy client is a leader within the Automotive Industry – they have a role for a Complaints Administrator based in Cheadle They are looking for a self motivated individual to work within a fast-paced complaints department for a Credit Broker for the Motor Industry. The administration role is to aid the complaints team by managing a central mailbox...
-
Admin Assistant
1 week ago
Cheadle Hulme, United Kingdom The Workplace Consultancy Full timeMy client is a leader within the Automotive Industry – they have a role for a Complaints Administrator based in CheadleThey are looking for a self motivated individual to work within a fast-paced complaints department for a Credit Broker for the Motor Industry. The administration role is to aid the complaints team by managing a central mailbox responding...
-
Customer Support Associate
3 days ago
Cheadle Hulme, Stockport, United Kingdom CV-Library Full timeWe're Looking For: Service Care Solutions is seeking a self-motivated and eager Complaints Administrator to join its dynamic team. In this role, you will be responsible for managing a central mailbox, logging and categorising complaints, and following company guidelines and policy requirements for complaint handling. You will also assist complaint handlers...
-
Quality Admin
7 months ago
Cheadle, United Kingdom Priory Healthcare Full time**WE ARE LOOKING FOR TALENTED PEOPLE LIKE YOU!!**: Knowing that you’re making a difference to people’s lives is rewarding in itself. But our many roles offer much more than that. As well as helping you grow and develop your talent, we want you to feel proud of where you work and what you do. Priory Group is the UK’S leading independent provider of...
-
Bobbi Brown
3 months ago
Cheadle, United Kingdom Bobbi Brown Cosmetics Full timeBobbi Brown - Counter Lead - John Lewis - 37.5 HoursJob Summary The Account Manager is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused; They are accountable for achieving this by; · reflecting a credible and professional Brand image to all internal...
-
Volunteer Officer Midlands and Wales
7 months ago
Cheadle, United Kingdom Human Appeal Full timeHere at **Human Appeal **we have an exciting opportunity for a **Midlands and Wales Volunteers Officer** to join our team based in Birmingham. You will join us on a full-time basis as part of an initial 1-year fixed term contract with a view to progressing into a permanent role. In return, you will receive a **competitive salary of £24k per annum.** Human...
-
Senior Customer Service Executive
7 months ago
Cheadle Hulme, United Kingdom Quarrybank Plumbers Full timeLeading heating and plumbing company based in Cheadle Hulme, is looking for a driven, proactive and experienced Senior Customer Service Executive with administrative responsibilities. **Who are we?** Quarrybank Plumbers are a fast paced and fast growing company covering Cheshire and surrounding areas. We specialise in boiler installations and repair, all...
