Administration/ Creditor Call Handler

3 months ago

Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

Creditor Liaison Officer

**PURPOSE OF JOB**
- Answering inbound calls from creditors.
- Making outbound calls to creditors
- Negotiating desirable outcomes for clients with creditors
- Answering Client queries,
- General support for other members of staff,
- Liaising with staff in other departments and with external contacts.
- Logging incoming creditor post.
- Uploading creditor responses and updating Personal Finance Managers
- Reporting creditor trends and issues to the department Team Leader

**KEY ROLES AND RESPONSIBILITIES**
- Deliver a high standard of customer service to all creditors, on all occasions
- You will maintain regular contact with creditors ensuring that the plan remains in place
- You will manage the day to day running of client accounts, ensuring correspondence is sent to clients and creditors in line with company policy and process
- Ensure the most appropriate course of action is explained to the creditor in a clear manner.
- Raise queries and complaints on behalf of clients with creditors
- Obtain balances and information from creditors working from department reports.
- Liaise with Personal Finance Managers to ensure queries raised by clients are completed and provide relevant feedback to department managers and Personal Finance Managers
- Working with creditors to determine priority payments and action planning where appropriate
- Identifying client’s whom demonstrate or have the potential to be vulnerable, assessing the suitability of advice, additional requirements and gaining consent to record and share gleaned information
- Achieve all key performance indicators and call handling metrics.
- Ensure all notes and comments are recorded accurately on the necessary systems.
- Ensure employees whom will come in to contact with the creditors have access to all information required
- To show a compassionate and empathetic approach
- Have a ‘can do’ attitude to requests clients may make and require from our liaison with creditors

**PROSPECTS**

**ADDITIONAL INFORMATION**

The company is small but growing and all employees are expected to work as a team and support one another. You may therefore be asked, from time to time, to undertake other duties by your Department Manager or a Director of the Company that is within your range of skills and abilities.

This job description may be varied in consultation with the post holder to reflect evolving needs of the business.

**PERSON SPECIFICATION**

**KNOWLEDGE, SKILLS, ATTITUDE**

At least 1 years experience in a B2B role

At least 1 years experience of working within the Debt Solutions / Advice industry

Intermediate knowledge and understanding of current regulators and their expectations

Foundation user of Microsoft suite including: excel, outlook and word

Excellent telephone and communication skills

Excellent negotiation skills

Excellent teamwork skills

Ability to build strong working relationships

High degree of accuracy

Demonstrated ability to prioritize issues

Willingness to learn, develop and attend regular industry and role relevant training

**INTELLECTUAL DEMANDS**

Must have minimum ‘O’ level/GCSE Math’s and English

Must be able to learn, utilize and explain technical product information

Ability to identify breaches in regulation and report these to department managers

Ability to identify development areas, respond to feedback and communicate with department managers

Must have keen interest and knowledge in the provision of debt advice

**DISPOSITION /PERSONALITY**

Enthusiastic

Supportive

Team Worker

Reliable

Motivator

Sociable

**TYPE OF PERSON **(Motivational Profile)

Customer
- Focused

Self-motivated

Achievement orientated

Ability to use own initiative

Non-judgmental

Ability to perform effectively when there is pressure peaks

Sets high standards and consistently achieves them

**CIRCUMSTANCES**

Willing and able to work unsocial hours on occasions to complete tasks / projects

Willing and able to attend company meetings and/or coaching sessions which may take place outside of core working hours

**BENEFITS**

Additional days off for wellbeing and birthdays off alongside your holiday entitlement

Company gym membership

**Job Types**: Full-time, Permanent

**Salary**: £19,586.32-£22,010.56 per year

Schedule:

- Monday to Friday

**Location**:

- Stockport, SK2 6NG (required)

Work Location: In person

  • Call Handler

    4 months ago

    Stockport, United Kingdom Page-Hired Full time

    **Out of Hours Call Handler - Stockport** - Competitive salary - Immediate start date - Temp to perm opportunity - Great career opportunities - Convenient location in Stockport. - Professional development opportunities. We are seeking an Out of Hours Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly...

  • Customer Call Handler

    4 months ago

    Stockport, United Kingdom Page Personnel Full time

    Temporary to permanent opportunity - Working for a well-known organsation **About Our Client**: Page Personnel are partnering with a well-known not for profit organisation in the Stockport area. They are now looking for an experienced Customer Call Handler to join them on a temporary basis with the opportunity of going permanent. As a Customer Call Handler...

  • Out of Hours Call Handler

    4 months ago

    Stockport, United Kingdom Page Personnel Full time

    3 - 6 month temp to perm role - Weekly pay **About Our Client**: This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees. As an Out of Hours Call Handler you will...

  • Out of Hours Call Handler

    4 months ago

    Stockport, United Kingdom Page Personnel Full time

    Weekly pay and immediate start - Possibility of being made permanent **About Our Client**: This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees. As an Out of...

  • Interim Out of Hours Call Handler

    3 months ago

    Stockport, United Kingdom Page Personnel Full time

    Temp to perm opportunity - Weekly pay and immediate start **About Our Client**: This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees. As an Interim Out of Hours...

  • Part Time Photography Call Handler

    4 months ago

    Stockport, United Kingdom Joanne Photography Full time

    Part time Photography Call Handler An exciting opportunity has arisen to work as a part time call handler. We are a photography studio based in Marple, Stockport, Cheshire. **Salary**: £11.00/hour + bonus potential Easily commutable from High Peak, Disley, Offerton, Romiley and Stockport. **Job Type**: Part-time, 13 hours/week minimum Hours: Friday...

  • Corporate Insolvency Administrator/IVA Administrator

    2 weeks ago

    Stockport, United Kingdom Imperium Financial Recruitment Full time

    Job Title: Corporate Insolvency Administrator / IVA AdministratorLocation: StockportRecruitment Agency: Imperium Financial Recruitment Company Overview:A reputable firm of Insolvency Specialists in Stockport is seeking a Corporate Insolvency Administrator / IVA Administrator to join their dedicated team. This is a fantastic opportunity for someone with IVA...

  • Temporary Customer Care Handler

    3 months ago

    Stockport, United Kingdom Page Personnel Full time

    Temp to perm opportunity - Great career prospects **About Our Client**: Page Personnel are partnering with a well-known not for profit organisation in the Stockport area. They are now looking for an experienced Temporary Customer Care Handler to join them on a temporary basis with the opportunity of going permanent. As a Temporary Customer Care Handler you...

  • Insolvency Administrator

    2 days ago

    Stockport, United Kingdom Hays Full time

    Insolvency Administrator, Stockport Your new company A South Manchester based insolvency business are seeking to recruit an experienced Insolvency Administrator to join their growing team. This is a boutique company that specialises in advising businesses during times of financial difficulty, providing tailored solutions to help them navigate insolvency...

  • Insolvency Administrator

    3 days ago

    Stockport, United Kingdom HAYS Full time

    Insolvency Administrator, Stockport Your new company A South Manchester based insolvency business are seeking to recruit an experienced Insolvency Administrator to join their growing team. This is a boutique company that specialises in advising businesses during times of financial difficulty, providing tailored solutions to help them navigate insolvency...

  • New Business Account Handler

    3 months ago

    Stockport, United Kingdom NJR Recruitment Full time

    **New Business Account Handler** **Stockport** **£25,000 - £28,000 plus Benefits** NJR Recruitment are delighted to bring an excellent opportunity to market for a New Business Account Handler to join a highly reputable North West insurance brokerage in the Stockport area. As New Business Account Handler, you will provide an excellent level of support...

  • Claims Administrator

    1 week ago

    Stockport, Stockport, United Kingdom Front Row Recruitment Ltd Full time

    Junior Claims Administrator OpportunityFront Row Recruitment Ltd is seeking a talented Junior Claims Administrator to support their friendly team in a financial services company. As a key member of the claims team, you will play a vital role in the claims process, working closely with Claims Handlers to ensure seamless communication with policy holders.Key...

  • Claims Administrator

    1 week ago

    Stockport, Stockport, United Kingdom Front Row Recruitment Ltd Full time

    Junior Claims Administrator OpportunityFront Row Recruitment Ltd is seeking a talented Junior Claims Administrator to support their friendly team in a financial services company. As a key member of the claims team, you will play a vital role in the claims process, working closely with Claims Handlers to ensure seamless communication with policy holders.Key...

  • Claims Administrator

    1 week ago

    Stockport, Stockport, United Kingdom Front Row Recruitment Ltd Full time

    Junior Claims AdministratorFront Row Recruitment Ltd is seeking a talented Junior Claims Administrator to support their friendly team in a financial services company. As a key member of the claims team, you will play a vital role in the claims process, working closely with Claims Handlers to ensure seamless communication with policy holders.Key...

  • Claims Administrator

    1 week ago

    Stockport, Stockport, United Kingdom Front Row Recruitment Ltd Full time

    Junior Claims AdministratorFront Row Recruitment Ltd is seeking a talented Junior Claims Administrator to support their friendly team in a financial services company. As a key member of the claims team, you will play a vital role in the claims process, working closely with Claims Handlers to ensure seamless communication with policy holders.Key...

  • Claims Administrator

    2 weeks ago

    Stockport, Stockport, United Kingdom Front Row Recruitment Ltd Full time

    Junior Claims Administrator OpportunityFront Row Recruitment Ltd is seeking a talented Junior Claims Administrator to support their friendly team in a dynamic financial services company. As a key member of the claims team, you will play a vital role in the claims process, working closely with Claims Handlers to ensure seamless communication with policy...

  • Claims Administrator

    2 weeks ago

    Stockport, Stockport, United Kingdom Front Row Recruitment Ltd Full time

    Junior Claims Administrator OpportunityFront Row Recruitment Ltd is seeking a talented Junior Claims Administrator to support their friendly team in a dynamic financial services company. As a key member of the claims team, you will play a vital role in the claims process, working closely with Claims Handlers to ensure seamless communication with policy...

  • Claims Administrator

    2 weeks ago

    Stockport, Stockport, United Kingdom Front Row Recruitment Ltd Full time

    Junior Claims Administrator OpportunityFront Row Recruitment Ltd is seeking a talented Junior Claims Administrator to support their friendly team in a dynamic financial services company. As a key member of the claims team, you will play a vital role in the claims process, working closely with Claims Handlers to ensure seamless communication with policy...

  • Claims Administrator

    2 weeks ago

    Stockport, Stockport, United Kingdom Front Row Recruitment Ltd Full time

    Junior Claims Administrator OpportunityFront Row Recruitment Ltd is seeking a talented Junior Claims Administrator to support their friendly team in a dynamic financial services company. As a key member of the claims team, you will play a vital role in the claims process, working closely with Claims Handlers to ensure seamless communication with policy...

  • Meetings Officer

    4 months ago

    Stockport, United Kingdom The ReKruit Full time

    **Our Client, a successful & expanding Insolvency practice, based in Stockport are seeking an experienced Meetings Officer to join them.** As a Meeting of Creditors (MOC) Officer, you will be responsible for the efficient processing of IVA voting documentation, creditor interactions and the formal process of approving IVA’s. You will be the final contact...