Temporary Customer Call Handler

7 days ago


Stockport, United Kingdom Page Personnel Full time

We are seeking a Temporary Customer Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.

Client Details

This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.

Description

As a Temporary Customer Call Handler you will be:

  • Manage incoming calls and customer service enquiries.
  • Identify and assess customer's needs to achieve satisfaction.
  • Provide accurate information using the right methods/tools.
  • Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
  • Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.

Profile

A successful Temporary Customer Call Handler should have:

  • Proven customer support experience or experience as a client service representative.
  • Strong phone handling skills and active listening abilities.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • The ability to multi-task, prioritise, and manage time effectively.
  • Will hold a full UK driving licence (essential) but don't need access to your own car
  • Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6:00am-16:00pm), late (13:00pm-10:00pm) and nights (22:00pm-06:00am) on a rational basis

*Please note employment is subject to a satisfactory DBS check*

*Please note this role is a full time, office based role*

Job Offer

In return, our client can offer:

  • Immediate start date
  • Temp to perm opportunity
  • Great career opportunities
  • Convenient location in Stockport.
  • Professional development opportunities.

*Please note for this role you will need to hold a full UK driving license*



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