Temporary Customer Call Handler
6 days ago
We are seeking a Temporary Customer Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently.
This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.
Client Details This organisation is a mid-sized charity committed to providing unparalleled service to its customers.
As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.
Description As a Temporary Customer Call Handler you will be: Manage incoming calls and customer service enquiries.
Identify and assess customer's needs to achieve satisfaction.
Provide accurate information using the right methods/tools.
Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.
Profile A successful Temporary Customer Call Handler should have: Proven customer support experience or experience as a client service representative.
Strong phone handling skills and active listening abilities.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
The ability to multi-task, prioritise, and manage time effectively.
Will hold a full UK driving licence (essential) but don't need access to your own car Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6:00am-16:00pm), late (13:00pm-10:00pm) and nights (22:00pm-06:00am) on a rational basis *Please note employment is subject to a satisfactory DBS check* *Please note this role is a full time, office based role* Job Offer In return, our client can offer: Immediate start date Temp to perm opportunity Great career opportunities Convenient location in Stockport.
Professional development opportunities.
*Please note for this role you will need to hold a full UK driving license*
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