Customer Service Representative

3 weeks ago


Trafford Park, United Kingdom CV-Library Full time

Customer Sales & Service Representative – Manchester – start date 6th January 2025

We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company We are a fast-growing, digitally driven, agile broker with a vision to both simplify and improve insurance for customers across the UK and Ireland. Markerstudy Distribution is home to many brands such as Swinton Insurance, Autonet and Carole Nash.

The purpose of this role is to deliver excellent customer service by providing a personal and professional experience over the telephone, resolving customer inquiries.

We are looking for individuals who have a passion for customer service and have effective communication skills.

This is a full-time position, working Monday – Friday 9am to 5:30pm.

Please note this is a hybrid position with a split between working from the office and at home, however for the initial training period you are required to be in the office full time.

Full in-depth training is provided for this position.

We believe our success doesn’t come from products alone – it’s down to our people and the service they deliver to our customers. Our representatives are the voice of our business, the friendly person on the phone for all our customers, ensuring their experience with our brands is always positive.

Key Responsibilities:

• Deliver outstanding and consistent customer service across all product lines to ensure customer confidence and drive customer loyalty.

• Promote and ensure the positive reception of the distribution brands.

• Take ownership to ensure the development of long term relationships with customers and extend the existing relationship with customers to engage with new products.

• Take responsibility for ensuring satisfactory customer outcomes in line with FCA guidelines promoting positive customer satisfaction.

• Ensure effective handling and escalation of complaints in line with the company’s complaints handling procedure in order to ensure fair customer outcomes.

Skills / Experience required:

Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).

Experience within the Insurance sector, preferably within Insurance Brokering (advantageous, but not essential).

Able to take responsibility for customer concerns & resolution.

Good communication skills, able to remain objective & demonstrate empathy.

Experience of using technology including excellent keyboard skills. 

Ability to work in a fast-paced environment.

A high level of attention to detail.

Able to identify personal goals & take responsibility for your own development plan.

Able to remain self-motivated.

Why choose us?

You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best

We offer a fantastic city centre office space working environment with 24 days of holiday (increasing to 28 days with length of service). Employees also have access to a contributory pension scheme, income protection and bright and comfortable break-out areas.

A subsidised on-site restaurant, bike storage and showers are also available.

If you are interested, please apply with your up-to-date CV or email for more information



  • Trafford Park, United Kingdom Vermelo RPO Full time

    Customer Sales & Service Representative – Manchester – start date 6th January 2025 We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company! We are a fast-growing, digitally driven, agile broker with a vision to both simplify and improve insurance for customers across the UK and Ireland....


  • Trafford, United Kingdom Page Personnel Full time

    A market leading company offering responsibility and progression - Join a talented team to learn and grow within your career! **About Our Client**: We provide innovative solutions and services, earning a strong market reputation. Join our dynamic team and be part of our customer-centric approach as Customer Service Representative. - Be the primary contact...


  • Trafford Park, Trafford, United Kingdom Moss Full time

    Moss is seeking a talented CUSTOMER EXPERIENCE REPRESENTATIVE to deliver exceptional customer experiences and drive sales growth. As a Customer Experience Representative, you will be responsible for creating memorable interactions with customers, building strong relationships, and promoting our brand.This role requires a strong ability to communicate...


  • Trafford, United Kingdom Page Personnel Full time

    A market leading company offering responsibility and progression - Hybrid working! **About Our Client**: This company are a recognised player in the realm of promotional merchandise and marketing solutions. Our commitment to excellence extends beyond products to the service we offer our esteemed clientele. To enhance our customer support team, we are in...


  • Trafford Park, United Kingdom CV-Library Full time

    Customer Sales & Service Representative – Manchester – start date 6th January 2025 We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company! We are a fast-growing, digitally driven, agile broker with a vision to both simplify and improve insurance for customers across the UK and...


  • Trafford Park, United Kingdom CV-Library Full time

    Customer Service Advisor 4 months Monday – Friday 08:30 – 17:00 £12.82 p/h Trafford Park, Manchester ** You must be available for an immediate start ** Winsearch is working with a leading manufacturing business to appoint an experienced Customer Service Advisor, on a temporary on-going basis in Trafford Park. Customer Service...


  • Trafford Park, United Kingdom CV-Library Full time

    Customer Service Advisor Salary Starting salary up to £27,300, salary review upon successful completion of 6 month probation Location Trafford Park, Manchester Permanent, Full Time The Customer Service Advisor plays a central role at the Distribution Centre, ensuring an efficient and high-quality service to both internal and external customers....


  • Trafford Park, Trafford, United Kingdom CV-Library Full time

    About the Role: We are seeking a skilled Danish Speaking Customer Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to customers based in the Danish speaking region.">Key Responsibilities:Manage inbound calls accurately and professionallyHandle web enquiries promptly and...


  • Trafford Park, United Kingdom CV-Library Full time

    Our client based in Trafford Park is looking to recruit a Customer Service Specialist on a Temporary contract starting ASAP. Duties:  Manage customer-related calls (inbound & outbound) Raise work orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending work orders Cost control,...


  • Trafford Park, Trafford, United Kingdom Chep Full time

    About the Role:We are seeking a Sales Representative to join our Northern Europe commercial team. As an Inside Sales Executive, you will be responsible for managing both inbound and outbound sales calls, effectively turning leads into new business to support sustainable growth.The ideal candidate will have some experience in customer-facing roles,...


  • Grove Park, United Kingdom Bannatyne Full time

    Bannatyne is a leading provider of spa and wellness services, with locations across the UK. We are seeking an experienced Customer Experience Representative to join our team and provide exceptional customer service to our clients.In this role, you will be responsible for dealing with customer inquiries, resolving issues, and promoting our services and...


  • Trafford Park, United Kingdom CV-Library Full time

    Customer Service Advisor (Distribution Centre) Salary up to £27,300, salary review upon successful completion of 6 month probation Location Manchester, Trafford Park Permanent, Full Time The Customer Service Advisor plays a central role at the Distribution Centre, ensuring an efficient and high-quality service to both internal and external...


  • Firth Park, United Kingdom William Hill Full time

    **Location** Firth Park/Shiregreen S5 6HJ **Contract type** Full-time **Salary** £10.50 **Hours** 35 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in...


  • Trafford Park, United Kingdom Winsearch Full time

    Bilingual Customer Service Advisor (Polish & English) Trafford Park (Office Based £11.45 per hour – 40 hours minimum per week (£23,861) Bonus Permanent Contract Monday – Friday 11:00 – 21:00 Plus One Saturday every month 08:00 – 16:00 Customer Service Advisor The Role Winsearch UK is currently working with a Food manufacturing business to...


  • Trafford Park, United Kingdom CV-Library Full time

    Bilingual Customer Service Advisor (Polish & English) Trafford Park (Office Based £11.45 per hour – 40 hours minimum per week (£23,861) Bonus Permanent Contract Monday – Friday 11:00 – 21:00 Plus One Saturday every month 08:00 – 16:00 Customer Service Advisor The Role Winsearch UK is currently working with a Food...


  • Trafford Park, Trafford, United Kingdom Moss Full time

    About UsMoss is a menswear brand that has been in operation for over 170 years. We offer a range of services, including hire, custom-made, retail, alterations, and ship from store.Our vision is to be admired for our craft, experience, and sustainability. We strive to deliver exceptional customer experiences, following the Moss Essential Steps of Service, and...

  • Customer Service

    6 months ago


    Trafford, United Kingdom Recpool Group Full time

    Customer Service - Road Freight The Customer Service Executive will ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the Road Freight Department. Main Duties and Responsibilities: - Weekly completion and sending of KPI Reports. - Ensure shipper’s...


  • Trafford Park, Trafford, United Kingdom Hardy Booth Recruitment Full time

    About the Role:As a Manchester City Centre Property Sales Representative, you will play a critical role in driving sales growth for our client's properties in the heart of Manchester. With a proven track record in property sales and excellent communication skills, you will work closely with clients to understand their needs, provide expert guidance on the...

  • Customer Service

    6 months ago


    Trafford, United Kingdom The City Recruiter Full time

    **Overview** Our client is a fast-growing, ambitious business with a specialised portfolio of brands and products spanning across multiple sectors. Their mission is to disrupt markets via a competitively positioned range of brands and products, supported by cutting-edge technology, marketed to both B2B customers and D2C. They’re driven by a team of...


  • Trafford Park, Trafford, United Kingdom Moss Full time

    Job SummaryWe are seeking a highly skilled Sales Associate to join our team at Moss. As a Sales Associate, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Moss is a leading menswear brand that has been styling individuals for moments that matter for over 170 years. Our vision is to be admired for our craft,...