Customer Service Liaison

1 week ago


Trafford Park, Trafford, United Kingdom CV-Library Full time

About the Role: We are seeking a skilled Danish Speaking Customer Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to customers based in the Danish speaking region.

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Key Responsibilities:

  • Manage inbound calls accurately and professionally

  • Handle web enquiries promptly and efficiently

  • Generate and manage responses to customers via email, telephone, and letter

  • Perform general administrative duties

  • Take receipt of returned products and manage them through investigation and closure

  • Provide translations as required

Requirements:

  • Fluency in Danish

  • Previous experience working in customer service is desirable

  • Strong customer focus and professional approach

  • Excellent communication skills (oral and written)

  • Ability to demonstrate innovation and good judgement/problem solving skills

  • Flexibility to work from home/remotely 2 days a week

  • Annual salary £28,000 + attractive company benefits



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