Customer Engagement Manager
3 months ago
Customer Engagement Manager
We're seeking a Customer Engagement Manager with housing sector experience and ActiveH software proficiency. This role involves managing customer relationships, identifying new business opportunities, and ensuring customer satisfaction.
Responsibilities:
Manage designated customer accounts, scheduling regular meetings and gathering feedback.
Conduct product demonstrations and support the tender process.
Coordinate contract renewals and invoicing.
Liaise with various departments to ensure timely processes.
Engage with customers to provide trials and gather feedback.
Skills Required:
Excellent communication skills (written and verbal)
Strong documentation skills
Commercial awareness and product knowledge
Account management experience
Time management skills
Desirable Skills:
ActiveH software experience
Proficiency in Microsoft JIRA and Confluence
Bid management and technical writing experience
Sales and marketing skills
General:
Mainly remote work with occasional office and site visits.
Attendance at team meetings and industry events as required.
Benefits:
Remote / Flexible working
Career and Development opportunities
Interested? Please Click Apply Now
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