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Customer Service Administrator

2 months ago

Stockport, United Kingdom CV-Library Full time

Customer Service Administrator

Full time / permanent

Monday-Friday

Reddish - Manchester

£21,000 to £24,000 DOE

We are currently recruiting for a customer focussed administrator to join a highly reputable business based in Reddish that operates within the insurance claims industry.

We are looking for candidates with strong experience previously working in a customer service/administrative role. This role will involve speaking with customers/clients so excellent communication skills is essential. Experience with general admin and utilising multiple systems is key along with strong attention to detail due to the processes and procedures you will take customers through.

Responsibilities:

* General customer service along with strong administrative duties utilising multiple systems.

* Building relationships with your customers & clients via the telephone and written correspondence.

* Chasing feedback and reviews from customers via Trustpilot to further enhance the company brand (bonus provided for each customer review).

* Action the departmental email inbox in a timely and efficient manner, making sure documents are dealt with promptly or forwarded to the relevant team.

* To support team members and assist in other areas of the business as fluctuations in business needs require.

* To maintain up to date knowledge of the Company’s products and continuously seek to develop your skills and knowledge, taking part in training provided by the Company.

* All tasks must be completed adhering to the company values.

* To pay due care and attention to your own and others’ health and safety at all times.

Free parking on site with other lucrative benefits included.

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