Contact Centre Team Leader
2 months ago
Contact Centre Team Leader
£28,000 - £30,000 + Uncapped Monthly Commission
Leeds
TRC Group have the pleasure of working on behalf of our client to appoint their next Team Leader.
This position is available due to company growth and a restructure. The successful candidate will have at least 2 years’ experience in a similar role and a proven track record in successfully managing an Internal Sales team.
The Role
* Leading from the front – Selling & Leading
* Overseeing a team of 5 Advisors and assisting them with the organisation and prioritisation of daily tasks
* Coaching, developing, and conducting 121s on a weekly basis and documenting it appropriately
* Monitor time management within the team and conduct disciplinaries where necessary
* Weekly reporting into the Director on team performance
* Monitor quality of work that is been carried out and ensure the team are working with high attention to detail at all times
The Candidate
* You MUST have a minimum of 2 years’ experience as a Team Manager in an office environment – must be B2C rather than B2B
* Great work ethic, high standards, ‘go above and beyond’ mentality
* Excellent communication skills
* Proven ability to lead, drive and develop a team, strong focus on learning and development
* High attention to detail
* Candidates must be commutable to York
On offer to the successful candidate is an attractive career and benefits, giving you the ability to work with a dynamic, fast-growing company where the career opportunities are exciting.
For more information on this role, then please contact Kate Shorthouse at TRC Group and send your CV via this advertisement
-
Contact Centre Team Leader
7 months ago
Leeds, United Kingdom First Bus Full timeJob Title: Contact Centre Team Leader Reports to: Head of Contact Centre Location: First Bus Shared Services, Victoria Place, Leeds / Remote Working as required. Contract: Permanent Hours: 37.5 Hours spread across Monday - Friday, 8am to 6pm **Salary**: £29,750 **Basic Purpose of Role** The purpose of the role is to manage, coach and develop a team of...
-
Contact Centre Team Leader
2 months ago
Leeds, United Kingdom CV-Library Full timeContact Centre Team Leader £28,000 - £30,000 + Uncapped Monthly Commission + Excellent Progression Opportunities! Leeds TRC Group have the pleasure of working on behalf of our client to appoint their next Team Leader. This position is available due to company growth and a restructure. The successful candidate will have at least 2 years’...
-
Contact Centre Team Leader
7 months ago
Leeds, United Kingdom First Bus Full timeFirst Bus, National Contact Centre are looking for an experienced Team leader to manage, coach and develop a team of Customer Service Advisors, enabling them to provide all of our customers with an excellent experience. The Contact Centre Team Leader will enable a culture of ‘first time resolution', with cross-functional working as required to support the...
-
Contact Centre Team Leader
6 months ago
Leeds, United Kingdom Financial Conduct Authority Full timeContact Centre Team Leader Location Leeds Salary £55,600 - £60,000 We are looking for an experienced Contact Centre / Operational Manager to lead our new Supervision Hub team based out of our brand-new Leeds office. This is an exciting time to join our team as we embed cutting edge technology across the department which will enable us to mitigate risk...
-
Contact Centre Supervisor
6 months ago
Leeds, United Kingdom Pendragon Full time**Contact Centre Supervisor** **Stratstone Mercedes-Benz of Leeds** **A basic salary of £28,769 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...
-
Contact Centre Supervisor
7 months ago
Leeds, United Kingdom Stratstone Mercedes-Benz Full time**Contact Centre Supervisor** **Stratstone Mercedes-Benz of Leeds** **A basic salary of £28,769 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...
-
Contact Centre Advisor
7 months ago
Leeds, United Kingdom Vantage Motor Group Full time**A new opportunity not to be missed within our Vantage Contact Centre at Toyota Leeds!** We are looking for a **Contact Centre Advisor** to join our team. In return you will receive a competitive package of **up** **to** **£30,411.90 including OTE **which includes a generous Bonus, plus excellent benefits including participation in our Staff carscheme! At...
-
Contact Centre Advisor
6 months ago
Leeds, United Kingdom Page-Hired Full time**Contact Centre Advisor - Leeds.** Salary of up to £24,500 + reputable business within the Legal Sector + full training provided + excellent progression and development + central location + excellent benefits + no shift patterns or weekends + excellent on site facilities + superb offices + immediate interview This would be an exceptional opportunity for...
-
Contact Centre Advisor
2 months ago
Leeds, United Kingdom CV-Library Full timePage Personnel have just registered a new exciting Permanent Contact Centre Advisor Opportunity in Morley to work for a reputable business within the insurance sector! This would be an excellent time to join the business they are going through a significant growth period and have lots of exciting plans for the rest of the year and 2025! If you are...
-
Contact Centre Advisor
4 weeks ago
Leeds, Leeds, United Kingdom HSBC Full timeJob DescriptionThis Contact Centre Advisor role involves delivering outstanding customer service, working in a busy contact centre environment, and utilizing technical skills to process transactions accurately. The ideal candidate will be resilient, able to work independently, and possess excellent problem-solving skills.
-
Contact Centre Advisor
2 months ago
Leeds, United Kingdom CV-Library Full timePage Personnel have just registered a new exciting Permanent Contact Centre Advisor Position in Leeds to work for a reputable Law Firm! This would be an excellent opportunity for an experienced customer service advisor to join a business that are experts in their industry have an exceptional name within their market! The business offers an excellent...
-
Contact Centre Advisor
1 month ago
Leeds, United Kingdom Page Personnel Full timePage Personnel have just registered a new exciting Permanent Contact Centre Advisor Position in Leeds to work for a reputable Law Firm!This would be an excellent opportunity for an experienced customer service advisor to join a business that are experts in their industry have an exceptional name within their market!The business offers an excellent learning...
-
Contact Centre Advisor
6 months ago
Leeds, United Kingdom Page Personnel Full timeA new exciting Permanent Contact Centre Advisor Position in Leeds! - To work for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Contact Centre Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for...
-
Contact Centre Agent
7 days ago
Leeds, Leeds, United Kingdom Opals Group Full timeContact Centre RoleOpals Group is seeking a highly skilled Contact Centre Agent to join our team. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support.The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. A...
-
Contact Centre Advisor
7 months ago
Leeds, United Kingdom Page Personnel Full timeA new exciting Permanent Contact Centre Advisor Position in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression...
-
Communication Centre Team Leader
5 months ago
Leeds, United Kingdom G4S Full timeAn exciting opportunity has arisen for a Communications Centre team leader to join our expanding Operations Support Team, based in our Leeds office (LS10), West Yorkshire. You will be responsible for our frontline staff welfare, as well as supporting frontline staff and field based managers in all aspects of our security operations. This is a busy role and...
-
Contact Centre Advisor
6 months ago
Leeds, United Kingdom BW Legal Full time**If you have a passion for speaking to customers and providing a best-in-class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...
-
Contact Centre Advisor
7 months ago
Leeds, United Kingdom Vantage Motor Group Full timeAbout the Role We are looking to recruit anexperienced Contact Centre Advisor to join our busy team. You will be responsible forbooking annual services, MOT’s and repairs through inbound and outbound calls.There will also be an element of cross selling within this role. Customer experience is at thecentre of everything we do. This is a customer...
-
Contact Centre Manager
4 days ago
Leeds, Leeds, United Kingdom CV-Library Full timeWe are searching for a highly skilled Contact Centre Manager to join our team at CV-Library in Leeds. This is a fantastic opportunity to lead a team of customer service professionals and contribute to the success of our business.About the Team:You will be responsible for leading a team of customer service representatives, providing coaching and guidance to...
-
Team Leader
6 months ago
Leeds, United Kingdom Adel Manor Care Centre Full timeJob Advert **New Career, New You, New Opportunity; New Care!** Our stunning care home Adel Manor Care Centre is a purpose-built facility which is located in the popular location of the northern suburb of Leeds, West Yorkshire. The home is registered to provide care to 74 residents who have a variety of needs including residential, nursing and dementia...