Contact Centre Advisor

3 months ago


Leeds, United Kingdom Vantage Motor Group Full time

About the Role

We are looking to recruit anexperienced Contact Centre Advisor to join our busy team. You will be responsible forbooking annual services, MOT’s and repairs through inbound and outbound calls.There will also be an element of cross selling within this role.

Customer experience is at thecentre of everything we do. This is a customer focused role and will involvedealing with our valued customers over the phone and email whilst also liaisingwith our dealerships to resolve any issues.

This a full time permanentposition working 42.5 hours Monday to Friday including Saturdays on a rotabasis.

Our ideal Contact Centre Advisor

To be successful in this roleyou will:

- Have a friendly andprofessional telephone manner

- Have previous experience in acustomer service role

- Be able to work at pace withaccuracy and attention to detail

- Be self-motivated and able tomanage to own workload

What we offer our Team Member’s

As well as a stable career, we offer a competitive salary package subject to experience, which can be increased as you progress your career. The package for this role is up to £29,547.11 OTE and there is a strong potential to earn over this. 

We offer fantasticopportunities to develop within the Vantage group by giving supported trainingand providing an environment where we encourage personal growth.

We offer 30 days of holiday(inclusive of bank holidays) which increases with service along with variousother benefits, including a staff car scheme and contributory workplace pensionscheme.


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