Facilities Manager

7 days ago

Sheldon Square, United Kingdom CV-Library Full time

Job Title: Facilities Manager
Location: West London
Job type: Contract
Salary: £250 - £400 per day

* To take overall responsibility for the quality and operational day to day delivery of the FM services across the UK campus, including but not limited to Housekeeping, Engineering, Security, Cleaning, Pest Control, Waste Management, Landscaping, Postal Services and 3rd party management
* Be the key point of contact to the client
* Demobilise both sites making sure all documentation is put together
* Accountable for the operational delivery of two sites and the organisational, operational, technical compliance and governance.
* Drive operational excellence across the team
* Overall accountability for operational services
* Identification, minimising and management of operational risk
* Able to react in an ever-changing business environment
* Liaising with the 1team and other key stakeholders, this individual shall be confident and articulate and can interface at all levels, both internally and externally of the business.

Main duties:
* Own the operational delivery, and within the scope of the contract specification manage the customer journey and day to day delivery of all services
* Local performance management of all services, driving excellence through regular auditing and service partner engagement
* Manage, monitor and report on the operational performance
* Have an awareness of any projects being undertaken which may have an impact on operational delivery
* Assist in project delivery from a facilities perspective, ensuring projects and events run smoothly
* Ensuring full statutory and operational compliance is achieved in line with contract
* Support building user Customer Experience NPS survey, looking for opportunities to drive improved experience and overall scores
* Playing a pivotal role in the disaster recovery and business continuity management, following the agreed processes and procedures.
* Build an effective and cohesive team, driving a customer excellence culture. Co-ordination of relevant and constructive team meetings and huddles
* Collaborate across the rest of portfolio to ensure consistency
* Ensure compliance with H&S processes and procedures, including internal and external audits
* Follow up on reactive and planned works with service partners and customer
* Be up to date with industry standards and implement these across your sites
* Any other duties required as part of the role as and when requested

Person Specification
* Have a passion for leading and creating an environment for everyone to thrive
* Can work across and take the lead within a large driven team
* Excellent Analytical skills
* Proven knowledge/experience of FM practice
* Commercial Awareness
* Good report writing skills
* Flexible attitude
* Experience of working in a challenging fast paced environment
* H&S safety trained to IOSH or Nebosh level

Setsquare is committed to equality in the workplace and is an equal opportunity employer.

Setsquare is acting as an Employment Business in relation to this vacancy

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