Service Desk

6 days ago

Preston, United Kingdom CV-Library Full time

Position: Service Desk/Engineer Administrator in Preston

Contract Type: Permanent full time 37.5hrs pw

Annual Salary: Up to £26,000

Our client, a leading manufacturing organisation, is seeking a Service Support Administrator to join their dynamic team. If you have a passion for administration and a strong attention to detail, this is the perfect opportunity for you.

Are you a motivated Service Administrator with excellent communication and organisational skills?

What is a Service Administrator?

As a Service Administrator, you will work closely with the Service Team to manage field engineers' schedules and ensure efficient service delivery. You will play a vital role in meeting Service SLAs and goals, demonstrating high standards of work and effective time management.

Core Job Requirements & Duties:

Strong sense of organisation and proactiveness
Proven experience in a service role
Ability to work well within a team
Understanding of inclusion and ethical standards
Willingness to learn and adapt
Driven and determined
Ability to work well under pressure
Positive approach to tasks and people
Excellent problem-solving skills, utilising teamwork
Proficient in using Microsoft Office tools (Excel & Word)
Take ownership and responsibility for workload and provide support to others

'ESSENTIAL' Duties:

Assist in booking engineers and keeping customers informed
Generate invoices for completed work
Process subcontractor paperwork
Manage site permits for field engineers
Follow up on quotations from the Service Desk
Respond quickly to potential customer issues
Provide cheerful telephone support
Monitor and respond to emails and other correspondence
Review and complete work streams, including quotes and portals
Support the team by providing administration support
Put the customer at the heart of everything you do, aiming to achieve the 24-hour SLA
Identify and manage your workload effectively
Exceed customer expectations
Immediately report quality issues and learn from them
Update your manager daily on any concerns or issues
Perform other reasonable duties as assigned

Join our client's dynamic team and be part of their continued success in providing excellent service to their customers. If you are ready to take on this exciting opportunity, please apply

Note: Due to the high volume of applications received, only shortlisted candidates will be contacted. Thank you for your understanding.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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