Service Desk Analyst
3 months ago
IT Customer Support Analyst
Preston , Lancashire – Covering the North West region including Preston, Manchester, Liverpool, Lancaster, Kendal and Nottingham.
Must be a car driver as you will be expected to travel between sites on occasion – travel compensated at £0.45p per mile
NO Sponsorship Available
Who is MHA?
We are a firm of Chartered Accountants with over 1800 employees across the UK, and an international presence. We are growing our presence in the UK and have 26 sites in total.
Qualification and Essential Skills
Qualifications:
ITIL Foundation desirable
Technical Certification such as CompTIA or equivalent desirable
Essential skills:
Experience in a customer facing IT role
Skilled in the creation and delivery of customer focused presentations and communications
Experience working within an IT Managed Service environment
A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems
Experience working with ITIL service and support processes
Strong analytical and diagnostic skills for problem resolution and root cause analysis
A broad understanding of technology and a good level of awareness of technical concepts
Excellent knowledge of Microsoft products
Any experience supporting business applications would be an advantage
Main Responsibilities
Ensure that all the Service to your offices and customers are delivered in a customer centric manner that is also secure, efficient and cost-effective. The activities associated with this include:
Help our customers with questions and allow them to get the most out of our systems by resolving their issues so they can focus on what is important
Provide high quality support to customers by email, phone and in person
Record, update and resolve support tickets and service requests
Identify and find solutions to problems
Configure, distribute, maintain and dispose of IT equipment according to established processes
Support the use of office IT equipment including meeting room technologies
Resolve 1st and 2nd line application issues and manage the 3rd line support where necessary
Delivery engaging training & awareness sessions to groups of customers
Providing a point of escalation to ensure issues are managed efficiently and proactively ensuring minimum impact on staff that use the IT Services
Being the champion of IT in the region, ensuring that a positive message is given to all and dealing with any dissatisfaction in a professional and positive manner
Build strong relationships with our IT Managed service providers ensuring that we work as one team in the interest of the customer
To be considered, professional and objective at all times
Work with the Head of Service and IT Service Lead to build and implement a customer engagement plan that delivers measurable improvements in service and raises the perception of customers
Ensure that the Service Documentation and Processes that support the services are up to date and an accurate representation of the environment
Actively contribute to knowledge and communications by producing new articles on a weekly basis
The offering
Genuine Work Life balance
33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days)
Competitive salary package
Employee Recognition awards.
Paid CSR time.
Accredited Investor in People.
A new and improved programme for Succession planning and supportive management structure to help you realise your potential.
And more
-
IT Support
6 months ago
Preston, United Kingdom Napthens LLP Full time**IT Support, Technology Service Desk, Help Desk (First) 1st line.** **Preston, Lancashire, Northwest England.** **Office based position, full time, permanent, 35 hours per week Monday to Friday.** **Salary + Bonus + Benefits to support your health and wellbeing.** As a Technology Support Analyst, you are the first point of contact for our 300+ employees...
-
IT Support
6 months ago
Preston, United Kingdom Napthens Full time**IT Support, Technology Service Desk, Help Desk (First) 1st line.** **Preston, Lancashire, Northwest England.** **Office based position, full time, permanent, 35 hours per week Monday to Friday.** **Salary + Bonus + Benefits to support your health and wellbeing.** As a Technology Support Analyst, you are the first point of contact for our 300+ employees...
-
IT Service Desk Analyst
6 months ago
Preston, United Kingdom dnata Full timednata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic. We are now recruiting for an experienced, customer-focussed Service Desk Analyst to join us at our office in Leyland on a fixed term basis for 6 months.. In this role you’ll have exposure to a broad range of IT related project and...
-
2nd Line IT Service Desk Anaylst
6 months ago
Preston, United Kingdom dnata Full timednata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic. We are now recruiting for a 2nd Line IT Service Desk Analyst to join our onsite IT Service Operations team based in Leyland (Lancashire). In this role, you’ll provide second level desktop support, ensuring the stable operation of...
-
Service Desk Analyst
1 month ago
Preston, United Kingdom MHA Full timeJob Description IT Customer Support Analyst Preston , Lancashire – Covering the North West region including Preston, Manchester, Liverpool, Lancaster, Kendal and Nottingham. Must be a car driver as you will be expected to travel between sites on occasion – travel compensated at £0.45p per mile NO Sponsorship Available Who is MHA? We are a firm of...
-
Service Desk Administrator
4 weeks ago
Preston, United Kingdom CV-Library Full timeJob Title: Service Desk Administrator Location: Preston Remuneration: £25,000 - £26,000 per annum Contract Details: Permanent, Full Time Responsibilities: Work alongside the Service Team, assisting in the coordination of field engineers' schedules. Keep our customers informed by booking engineers on site and providing regular...
-
IT Service Desk Lead
6 months ago
Preston, United Kingdom Senitor Recruitment Full timeA leading IT Solutions company are looking for an IT Service Desk Lead to join their team on a permanent basis. The position will operate from their Preston site, with hybrid working options available. Working within the busy technical support team, you will support a range of software and hardware requests for a growing client base, ensuring that...
-
Service Desk Analyst
3 months ago
Preston, Lancashire, United Kingdom MHA Full timeIT Customer Support Analyst Preston , Lancashire – Covering the North West region including Preston, Manchester, Liverpool, Lancaster, Kendal and Nottingham. Must be a car driver as you will be expected to travel between sites on occasion – travel compensated at £0.45p per mile NO Sponsorship Available Who is MHA? We are a firm of Chartered...
-
Service Desk
4 weeks ago
Preston, United Kingdom CV-Library Full timePosition: Service Desk/Engineer Administrator in Preston Contract Type: Permanent full time 37.5hrs pw Annual Salary: Up to £26,000 Our client, a leading manufacturing organisation, is seeking a Service Support Administrator to join their dynamic team. If you have a passion for administration and a strong attention to detail, this is the perfect...
-
Information Desk Volunteer
6 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeJoin Our Team at the Hospital Information Desk! Do you have a cheery personality and a passion for helping others? We're seeking enthusiastic volunteers to assist patients and visitors at the Royal Preston Hospital Information Desk. As a volunteer, you'll provide clear and concise directions, ensuring that everyone finds their way easily around our...
-
Front Desk Ambassador
4 weeks ago
Preston, Lancashire, United Kingdom Parkdean Resorts Full timeJob Summary:Parkdean Resorts is seeking a professional Front Desk Ambassador to deliver exceptional guest experiences. As a key member of our team, you will be responsible for ensuring holiday happiness for our guests every time.The ideal candidate will possess excellent communication skills, a friendly attitude, and the ability to work in a fast-paced...
-
Desk Engineering Assistant Manager
1 month ago
Preston, United Kingdom Davies Full timeDesk Based Engineering Assistant Manager ( 12 months contract )Great team supportive environment previous motor insurance claims experienceSkills & ExperienceA professional and adaptable communication style to be able to converse with all Reporting into Desk operations managerResponsibility for settlement of Total Loss claims including obtaining policy info...
-
Desk Engineering Assistant Manager
2 months ago
Preston, United Kingdom Davies Full timeJob Description Desk Based Engineering Assistant Manager ( 12 months contract ) Great team supportive environment previous motor insurance claims experience Skills & Experience A professional and adaptable communication style to be able to converse with all Reporting into Desk operations manager Responsibility for settlement of Total Loss claims...
-
Desk Engineering Assistant Manager
2 months ago
Preston, United Kingdom Davies Full timeDesk Based Engineering Assistant Manager ( 12 months contract )Great team supportive environment previous motor insurance claims experienceSkills & ExperienceA professional and adaptable communication style to be able to converse with all Reporting into Desk operations managerResponsibility for settlement of Total Loss claims including obtaining policy info...
-
Desk Engineering Assistant Manager
2 months ago
Preston, United Kingdom Davies Full timeDesk Based Engineering Assistant Manager ( 12 months contract )Great team supportive environment previous motor insurance claims experienceSkills & ExperienceA professional and adaptable communication style to be able to converse with all Reporting into Desk operations managerResponsibility for settlement of Total Loss claims including obtaining policy info...
-
IT Support and Service Desk Operator
2 weeks ago
Preston, Lancashire, United Kingdom MHA Full timeIT Customer Support Analyst Preston , Lancashire – Covering the North West region including Preston, Manchester, Liverpool, Lancaster, Kendal and Nottingham. Must be a car driver as you will be expected to travel between sites on occasion – travel compensated at £0.ITIL Foundation desirable Experience in a customer facing IT role Experience...
-
IT Support and Service Desk Operator
2 weeks ago
Preston, Lancashire, United Kingdom MHA Full timeIT Customer Support Analyst Preston , Lancashire – Covering the North West region including Preston, Manchester, Liverpool, Lancaster, Kendal and Nottingham. Must be a car driver as you will be expected to travel between sites on occasion – travel compensated at £0.ITIL Foundation desirable Experience in a customer facing IT role Experience...
-
Hybrid IT Analyst
3 weeks ago
Preston, Lancashire, United Kingdom Essential Employment Full timeAbout the Role:We are seeking a Hybrid IT Analyst to join our team at Essential Employment. As a Hybrid IT Analyst, you will work on a hybrid role working Preston as and when needed.Your primary responsibility will be to lead and deliver all aspects of analysis that will lead to the identification of programmes and major change initiatives in defined...
-
Business Analyst
1 month ago
Preston, United Kingdom CV-Library Full timeBusiness Analyst Preston £27 per hour (umbrella) Full Time Contract (5 Months) Novax Recruitment is actively seeking a Business Analyst in Preston. This is a contract with a scope for extension working full time hours. The job: To lead and deliver all aspects of strategic improvement and change activity in a defined functional discipline or...
-
Technology Solutions Analyst
9 hours ago
Preston, Lancashire, United Kingdom BAE Systems Full timeTechnology Solutions AnalystEstimated Salary: £30,000 - £45,000 per annumWe are seeking a highly skilled Technology Solutions Analyst to join our team in the Shared Services Enterprise IT team. As a Technology Solutions Analyst, you will be responsible for delivering technology solutions that meet the needs of the organisation.You will learn skills and...