Customer Service Ambassador

4 weeks ago


Airdrie, United Kingdom Diligenta Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing support and guidance on their life assurance, savings, investments, and pension plans.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other channels
  • Assist customers with planning for retirement, accessing investments, updating personal information, and supporting families during bereavements
  • Work collaboratively with colleagues to ensure seamless customer experiences
  • Stay up-to-date with product knowledge and regulatory requirements
  • Participate in ongoing training and development to enhance skills and knowledge
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and inclusive work environment
  • Access to comprehensive training and development programs
  • A chance to make a positive difference in the lives of millions of customers
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK.

What We're Looking For
  • A passion for delivering exceptional customer service with empathy and respect
  • Excellent listening, verbal, and written communication skills
  • A problem-solving approach with flexibility and adaptability
  • Proficiency in Microsoft Office (Word & Excel)
  • A willingness to learn and share knowledge to enhance skills and develop best practices


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