Customer Service Advisor

4 weeks ago


Airdrie, United Kingdom Diligenta Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing support and guidance on their life assurance, savings, investments, or pension plans.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or other communication channels.
  • Assist customers with their queries, concerns, and issues related to their policies and plans.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
  • Meet and exceed customer satisfaction targets and service level agreements.
What We Offer
  • A competitive salary and benefits package, including a contributory pension scheme and annual discretionary bonus eligibility.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and inclusive work environment with a focus on employee well-being.
  • The opportunity to work with a leading provider of outsourced administration services to the UK Life Assurance and Pensions market.
Requirements
  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems and processes quickly.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Flexibility to work a variety of shifts, including evenings and weekends, as required.
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK.



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