Service Charge Accountant
1 day ago
4Recruitment Services is seeking a skilled professional to join their team as a Service Charge Accountant.
The ideal candidate will have a strong understanding of service charges and be able to ensure accurate, consistent, timely and transparent reporting and accounting for residents across all tenures.
This customer-orientated role involves handling enquiries, complaints and challenges to service charges issued to leaseholders. The successful candidate will be competent with Excel and have a good technical understanding of service charges.
Working hours are Monday to Friday 9:00am – 5:00pm, and remote working is possible once training has been completed.
Responsibilities:- Handle service charge enquiries from residents and internal staff.
- Work with managers to answer escalated customer complaints.
- Collaborate with analysts to ensure accuracy of service charge estimates and actuals.
- Investigate and make service charge adjustments in ERP where necessary.
- Participate in projects related to service charges.
- Liaise with stakeholders to ensure accuracy of service charges.
- Respond to emails sent to the service charge mailbox accurately and in a timely manner.
- Support the rent team with service charge queries, including those from local authorities.
- Request further information or descriptions for specific services.
- Deal with disputes over the price of services provided.
- Request documentation relating to service charges (Section 21 & 22 requests, invoices, Section 20 consultation information etc).
- Verify resident charges for other teams who work on Housing Benefit and customer payments.
- Write to residents with service charge information if instructed by another team.
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