Housing Association Enquiries Specialist

14 hours ago


Watford, Hertfordshire, United Kingdom CV-Library Full time

We are seeking a highly skilled Housing Association Enquiries Specialist to join our team at 4Recruitment Services.

In this role, you will be responsible for ensuring accurate and timely reporting and accounting of service charges for all residents across all tenures.

This is a customer-orientated role, dealing with any enquiries, complaints or challenges to service charges issued to leaseholders. You must have a good technical understanding of service charges and be competent with Excel.

The client allows remote working once training has been completed, and working hours are Monday to Friday 9:00am – 5:00pm.

Key Responsibilities:
  • Handle service charge enquiries from residents and internal staff.
  • Work with managers to resolve escalated customer complaints.
  • Collaborate with analysts to ensure accuracy of service charge estimates and actuals.
  • Investigate and make service charge adjustments in ERP where necessary.
  • Participate in projects related to service charges.
  • Liaise with stakeholders to ensure accuracy of service charges.
  • Respond to emails sent to the service charge mailbox accurately and in a timely manner.
  • Support the rent team with service charge queries, including those from local authorities.
  • Request further information or descriptions for specific services.
  • Deal with disputes over the price of services provided.
  • Request documentation relating to service charges (Section 21 & 22 requests, invoices, Section 20 consultation information etc).
  • Verify resident charges for other teams who work on Housing Benefit and customer payments.
  • Write to residents with service charge information if instructed by another team.

The estimated salary for this role is £23.45 per hour.



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