Housing Support Specialist

1 month ago


Watford, Hertfordshire, United Kingdom Niyaa People Ltd Full time
Role Overview

We are seeking a skilled Housing Support Specialist to join our team for a 6-month temporary contract in Hertfordshire. This role offers an excellent opportunity to make a positive impact within a housing environment, focusing on tenant support and effective communication.

About the Role

This is an exciting opportunity to work with tenants, addressing their concerns and providing timely resolutions. You will be the primary contact point for tenants, facilitating open and effective communication between tenants and the housing team. Your key responsibilities will include:

  • Serving as a primary contact point for tenants, addressing concerns and providing timely resolutions.
  • Facilitating open and effective communication between tenants and the housing team, ensuring clarity around project timelines and service updates.
  • Supporting the planning and coordination of tenant services, including repair schedules and feedback on community projects.
  • Conducting tenant visits to resolve issues related to repairs, adaptations, and other housing services, ensuring tenants feel supported throughout the process.
  • Maintaining accurate records of tenant interactions, ensuring all updates are logged and accessible to the team.
Requirements

To be successful in this role, you will need:

  • Experience in a similar Housing Support Specialist role or a position focused on tenant or customer support.
  • Strong communication skills, both verbal and written, with the ability to manage tenant expectations.
  • Proficiency in administrative tasks and familiarity with housing management systems.
  • A full driver's licence and access to a vehicle are essential for this role.
Salary and Benefits

The estimated hourly rate for this role is £19.50 via umbrella, making it a competitive salary for a temporary contract. As a valued member of our team, you will also have access to a range of benefits, including opportunities for professional development and a supportive working environment.

What We Offer

We offer a dynamic and inclusive work environment that values diversity and promotes equal opportunities. If you are passionate about making a positive impact in a housing environment and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.



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